4/10 (不満)
Laurie
ペット同伴の旅行
2025 年 12 月 8 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
I was so excited for this stay but it has not gone as expected. The room and grounds are clean and very nice. The bed was comfortable, the staff was very friendly. The issues I had were, this is listed as a pet friendly hotel and I would not agree with that. There is not a pet relief area on the grounds and when I asked for areas the only ones available were right on a busy road, in a flower bed, or the hotel next door. So keep this in mind when traveling with a dog. I proactively paid the pet feed the week before my trip assuming it would be easier and in doing this gave them my credit card after already paying for my stay with a virtual card and not only did they try to run the whole stay through my personal card twice even though it was already paid, now 3 days after my stay they have run the pet fee through a second time. There was an issue with the room door code and the battery being dead in the lock and honestly I question if my room locked at all the first three days I was there. This has been a very disappointing experience overall.
Laurie
2025 年 11 月に 4 泊滞在
