Dear Mr. /Mrs Thank you for sharing your feedback regarding your stay with us. We are most concerned to hear that your stay with us did not live up to your expectation. Please be reassured we will spare no efforts in enhancing guest satisfaction, and we will certainly review your opinions thoroughly for continuous improvement. We sincerely hope to welcome you back and offer you a most pleasant experience next time you are in Suzhou. With warm regards
10/10 (非常に良い)
YING
2023 年 11 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
綺麗でした
YING
2023 年 10 月に 1 泊滞在
William Sunからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Mr. /Mrs Thank you for staying with us and taking your valuable time to share your great experiences. We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon. With warm regards
Dear Mr. /Mrs
Thank you for staying with us and taking your valuable time to share your great experiences.
We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests.
We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon.
With warm regards
Fanny Wong
Resident Manager
10/10 (非常に良い)
宿泊されたお客様
2019 年 11 月 19 日
宿泊されたお客様
2019 年 11 月に 1 泊滞在
Mikoからの返信 (投稿日 : 2019 年 11 月 20 日)
Dear Mr. /Mrs
Thank you for staying with us and taking your valuable time to share your great experiences.
We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests.
We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon.
With warm regards
Fanny Wong
Resident Manager
10/10 (非常に良い)
宿泊されたお客様
2019 年 11 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 10 月に 3 泊滞在
Mikoからの返信 (投稿日 : 2019 年 11 月 6 日)
Dear Mr. /Mrs
Thank you for staying with us and taking your valuable time to share your great experiences.
We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests.
We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon.
With warm regards
Fanny Wong
Resident Manager
Dear Mr. /Mrs
Thank you for staying with us and taking your valuable time to share your great experiences.
We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests.
We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon.
With warm regards
Fanny Wong
Resident Manager
8/10 (良い)
宿泊されたお客様
2019 年 6 月 19 日
良かった点 : 客室の快適度
宿泊されたお客様
2019 年 6 月に 1 泊滞在
Mikoからの返信 (投稿日 : 2019 年 6 月 21 日)
Dear Mr. /Mrs
Thank you for staying with us and taking your valuable time to share your great experiences.
We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests.
We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon.
With warm regards
Fanny Wong
Resident Manager
8/10 (良い)
宿泊されたお客様
2019 年 6 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 5 月に 1 泊滞在
Mikoからの返信 (投稿日 : 2019 年 6 月 10 日)
Dear Mr. /Mrs
Thank you for staying with us and taking your valuable time to share your great experiences.
We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests.
We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon.
With warm regards
Fanny Wong
Resident Manager
4/10 (不満)
宿泊されたお客様
2019 年 5 月 15 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 5 月に 1 泊滞在
Mikoからの返信 (投稿日 : 2019 年 5 月 17 日)
Dear Mr. /Mrs
We are most concerned to hear that your stay with us did not live up to your expectation. Please be reassured we will spare no efforts in enhancing guest satisfaction, and we will certainly review your opinions thoroughly for continuous improvement. We sincerely hope to welcome you back and offer you a most pleasant experience next time you are in Suzhou. Please let us know and we will take good care of your stay.
With warm regards,
Fanny Wong
Resident Manager
10/10 (非常に良い)
宿泊されたお客様
2019 年 5 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 5 月に 4 泊滞在
Mikoからの返信 (投稿日 : 2019 年 5 月 15 日)
Dear Mr. /Mrs
Thank you for staying with us and taking your valuable time to share your great experiences.
We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests.
Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon.
With warm regards
Fanny Wong
Resident Manager
Dear Mr. /Mrs
Thank you for staying with us and taking your valuable time to share your great experiences.
We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests.
We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon.
With warm regards
Fanny Wong
Resident Manager
10/10 (非常に良い)
Tommy、jp
2019 年 5 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
建物が新しく綺麗。朝食もメニューが豊富。観光地へのアクセスも便利。
Tommy
2019 年 4 月に 3 泊滞在
Mikoからの返信 (投稿日 : 2019 年 5 月 9 日)
Dear Mr. /Mrs
Thank you for staying with us and taking your valuable time to share your great experiences.
We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests.
Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon.
With warm regards
Fanny Wong
Resident Manager
8/10 (良い)
宿泊されたお客様
2018 年 12 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
宿泊されたお客様
2018 年 12 月に 2 泊滞在
lisaからの返信 (投稿日 : 2018 年 12 月 29 日)
Dear Mr. /Mrs
Thank you for staying with us and taking your valuable time to share your great experiences.
We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests.
Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon.
With warm regards,
Kenneth Yap
General Manager
8/10 (良い)
YAMADA
2018 年 12 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
上海蟹食べにいきました。
部屋の広さや清潔さは全然問題なく繁華街も徒歩で行けるので非常に良かったです
YAMADA
2018 年 11 月に 1 泊滞在
lisaからの返信 (投稿日 : 2018 年 12 月 5 日)
Dear Mr. /Mrs YAMADA
Thank you for staying with us and taking your valuable time to share your great experiences.
We are most delighted to know that you had an overall pleasant stay, your compliments on our efforts and level of service motivate our team to continuously provide exceptional stay for our guests.
Please do not hesitate to contact us for your next accommodation booking arrangement. We will be delighted to prepare your requirements for you. We will strive to ensure your next visit will be even more memorable and enjoyable. We look forward to hearing from you soon.
With warm regards,
Kenneth Yap
General Manager
6/10 (普通)
宿泊されたお客様
2018 年 10 月 26 日
良かった点 : 清潔度、施設のコンディションと設備
宿泊されたお客様
2018 年 10 月に 1 泊滞在
lisaからの返信 (投稿日 : 2018 年 10 月 31 日)
Dear Mr. /Mrs
Thank you for sharing your feedback regarding your stay with us.
We are most concerned to hear that your stay with us did not live up to your expectation. Please be reassured we will spare no efforts in enhancing guest satisfaction, and we will certainly review your opinions thoroughly for continuous improvement. We sincerely hope to welcome you back and offer you a most pleasant experience next time you are in Suzhou. Please let us know and we will take good care of your stay.
With warm regards,
Kenneth Yap
General Manager
Is was taking time to get hot water from shower, but hotel staff was coming soon and solved it immediately. All hotel staff are kind and showing smile to guest. This is good. Also location is very close to main street (1 min. walk) and metro station (Line 4) within 5 min. walk.
宿泊されたお客様
2017 年 10 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
2017 年 9 月 24 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Location is nice. Hotel staffs have a lot of hospitality.
nice location.
need to make more advertisement as it took time to get there although asked several local
people whose reply "don't know its name of hotel"
宿泊されたお客様
Eddy Leeからの返信 (投稿日 : 2015 年 4 月 3 日)
Dear Guest,
Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are delighted that you enjoyed the hotel location convenient.
Your valuable feedback has been bringing to our attention that we can have the opportunity to improve ourselves and cater to our guest needs.
On behalf of all of us at Hotel Soul, we look forward to be of service to you again should you be visiting Suzhou in the near future.
With warm regards,
Eddy Lee
Hotel Manager