Find all hotels by Sotetsu in Susukino

"Clean and functional."

"It was a decent hotel. I room was fine and everything. Staff very helpful. But one major problem they had is the smell in the lobby. The smoke room was attached to the lobby. So everytime I entered the building it smelled awful of smoke. And to me, the smell of smoke in a hotel is a big problem. It made it very unwelcoming and it was impossible to ignore. Other than that it was a decent hotel. "

"시설이 깨끗하고 위치도 시내에서 가깝고 아주 조용했어요"

"Good hotel with lots of restaurants within a 5 min walk. Staff very friendly, checkin and check out very easy and breakfast was good. Gym was very good for a hotel. Lots of space and good equipment. Paid a very high price for Sat night , but the Sunday night price was much better. Assume Saturdays and peak rates with snow. Room was slightly outdated, but was clean, warm and quiet"

"Good enough"

"Really well situated hotel, close to all the fun of downtown Sapporo Ski bus pick up at the door Clean quiet and comfortable "

"Location is super convenient and the staff was very friendly and helpful. Room was decent but there were ants in the bathroom. "

"1. Incorrect handling of reservation details and inappropriate attitude My reservation was clearly made for one person, yet the front desk staff insisted it was for three persons and demanded passport copies from accompanying individuals. After explanation, the staff eventually acknowledged that the reservation was for one person. However, the staff spoke in a lecturing and accusatory tone, implying that it was the customer’s responsibility to clarify mistakes. This behavior was highly inappropriate and unprofessional. 2. Refusal to provide reasonable luggage storage service I arrived at the hotel around 10:00 AM and requested to temporarily store my luggage, intending to retrieve it around 12:00 PM. The staff insisted that I must specify my return time and showed reluctance to store the luggage otherwise. In my experience with international hotels, luggage storage is a standard service without such restrictions. 3. Mishandling of stored items and poor attitude When I returned to collect my belongings, only my suitcase was returned, while my stored ski equipment was not. When I requested the remaining item, the staff responded with an extremely poor attitude."

"because they not clean the room everyday"