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"I really appreciate the shuttle bus driver and the lady that greeted us at the front of the hotel. Once we got to Kwawguichiko Station, we are exhausted and overwhelmed but as soon as we headed to the shuttle bus our driver took our suitcase and we felt safe and taken care of. Check-in was very smooth to our surprise and everything about our stay was perfect. Thank you to the hotel and staff for making everything wonderful. The only surprise was that the check-out time was 10 am. That was inconvenient and out of the ordinary for us as it is earlier than most other hotels. I hope the hotel can reconsider to have check-out at 11 am like other places."

"The room was spacious and clean with a beautiful/perfect view of Mt. Fuji. We will come back again!"

"Everything was fantastic. The breakfast and dinner service was amazing."

"Amazing hotel. Very professional and kind staffs. The room was very spacious and clean. It was definitely one of the best hotels we stayed in!"

"The staff were so very sweet and the amenities themselves were possibly the best ive ever experienced. The private onsen in room made me wish I never had to leave! "

"my husband and i came to the Hotel Indigo Hakone for a night during our honeymoon. this stay was definitely a highlight of our trip. the room was absolutely gorgeous with our private outdoor bath. the surrounding area was beautiful to look at. we had a very relaxing time and experienced great service from the staff. we also enjoyed the convenience of the free shuttle bus from the odawara station. "

"clean room, friendly staffs, would stay again"

"Staff was soooo attentive and nice The Private Onsen in the room was the best experience i’ve ever had wish i could go back very soon "

"We booked the Fuji View Room — great location! It’s only a 10-minute bus ride to the visitor shuttle bus station. The onsen was wonderful. After 3–4 days of sightseeing in Japan, my feet were pretty sore, and the onsen helped a lot."