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Golden Tulip Legacy Surabaya

5.0 star property
Travelers experience luxury and comfort at this Surabaya hotel, where Swedish massages, international dining, and poolside relaxation create a memorable stay

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Golden Tulip Legacy Surabaya stands in the heart of the city as a luxurious retreat. Guests can rejuvenate with Swedish massage treatments at Rich Spa, enjoy international cuisine at either of the two on-site restaurants, or spend time relaxing beside the outdoor swimming pool.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Hair dryer
Bidet
Rainfall showerhead
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Premium bedding, in-room safe, desk, laptop workspace

Executive Double Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LED TV
Premium bedding
Hair dryer
Bidet
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LED TV
Premium bedding
Bathrobes
Jetted bathtub
  • Golf view
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chairman Suite

Premium bedding, in-room safe, desk, laptop workspace

Chairman Suite

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LED TV
Premium bedding
Bathrobes
  • Golf view
  • 96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Executive Twin Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Hair dryer
Bidet
Rainfall showerhead
  • City view
  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Hair dryer
Bidet
Rainfall showerhead
  • City view
  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Located in Surabaya, Golden Tulip Legacy Surabaya is connected to a shopping center. House of Sampoerna and Mpu Tantular Museum are cultural highlights, and some of the area's landmarks include Monument Of Suroboyo and Hero Monument and November 10th Museum. Taman Hiburan Rakyat and Lapindo Mudflow in Sidoarjo are also worth visiting. Visit our Surabaya travel guide
Map
60226, East Java, Surabaya, Jl. HR Muhammad No. 269

What's nearby

  • Night view from cityscape and apartment in West Surabaya
    Pakuwon Mall
    2 min drive - 2.1 km
  • Al-Akbar Mosque
    2 min drive - 2.0 km
  • Pakuwon Trade Center
    3 min drive - 2.8 km
  • Tunjungan Plaza
    9 min drive - 7.5 km
  • Grand City Surabaya
    11 min drive - 9.2 km

Getting around

  • Margorejo Station
    8 min drive
  • Tandes Station
    13 min drive
  • Surabaya (SUB-Juanda)
    37 min drive

Restaurants

  • Meat Shop & Gourmet
    4 min walk
  • Nasi Bebek Sinjay
    2 min walk
  • Rumah Makan Ayen
    8 min walk
  • Excelso Societe
    2 min walk
  • Excelso HR Muhammad 102
    2 min walk

About this property

Golden Tulip Legacy Surabaya

Luxury hotel connected to a shopping center
A terrace, a coffee shop/cafe, and a garden are just a few of the amenities provided at Golden Tulip Legacy Surabaya. Indulge in a Swedish massage, aromatherapy, and a body treatment at Rich Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), a free shopping center shuttle, and a 24-hour front desk
  • A porter/bellhop, massage treatment rooms, and a front-desk safe
Room features
All 205 rooms have comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Bathrooms with bidets and free toiletries
  • LED TVs with premium channels
  • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 5:30 AM to 10:00 AM for a fee: IDR 138,000 to 138,000 for adults and IDR 69,000 to 69,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Emerald Restaurant
  • Grand Ocean
  • Lobby Bar & Lounge

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 28 floors
  • Designated smoking areas
  • Victorian architecture

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 138000 to 138000 for adults, and IDR 69000 to 69000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one way)
  • Rollaway bed fee: IDR 350000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Rich Palace Hotel
Rich Palace Surabaya
Rich Palace
Golden Tulip Legacy Surabaya Hotel
Golden Tulip Legacy Surabaya Surabaya
Golden Tulip Legacy Surabaya Hotel Surabaya
Rich Palace Hotel Surabaya by SoASIA Hotels Resorts

Frequently asked questions

Does Golden Tulip Legacy Surabaya have a pool?

Yes, this property has an outdoor pool.

Is Golden Tulip Legacy Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Golden Tulip Legacy Surabaya?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Golden Tulip Legacy Surabaya?

Check-out is at noon.

Does Golden Tulip Legacy Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 350000 per vehicle applies.

Where is Golden Tulip Legacy Surabaya located?

Situated near the airport, this luxury hotel is within 2 mi (3 km) of Al-Akbar Mosque, Pakuwon Mall, and Pakuwon Trade Center. Ciputra World Mall is 2.5 mi (4 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Golden Tulip Legacy Surabaya Reviews

7.8

Good

7.8

Cleanliness

7.6

Location

7.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 7 out of 36 reviews
Rating 8 - Good. 20 out of 36 reviews
Rating 6 - Okay. 7 out of 36 reviews
Rating 4 - Poor. 1 out of 36 reviews
Rating 2 - Terrible. 1 out of 36 reviews

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

pelayanan ramah
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

MAHARANI

オープン当初から使用していますが、当初に比べスタッフを含め食事、サービス、対応全てに於いての質が落ち、ホテルマンとして教育されてるのか疑問に思うことが多々有り。
Stayed 18 nights in Nov 2018

4/10 Poor

Adam, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inconvenience

Checking in experience was bad. Staff told me I couldn’t check in telling me to come back at 2pm and when I ask another time stating I booked through Expedia they then ask for my name. And was able to check in. Key card kept giving me issue. For the days I was there. I was able to access the lift to my floor and when unlocking the door I could not. I had to go back down to get the card changed. Room wasn’t bright enough. Room was not as clean as expected. Amenities wasn’t as complete as other hotels I stayed.
Stayed 2 nights in Jul 2018

8/10 Good

Annes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with lots of smilling faces.

Good value for money. Amazing smiling staff. ever ready to help.

10/10 Excellent

Annes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with a great smile.

Exceptional smilling staff . Very spacious room. Good value for money.

10/10 Excellent

Andrew, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent and good value

Love the premium bedding and linen. Very comfortable. Very friendly and accomodating staff. Good security too. Would definitely book this hotel when I come back to Surabaya.
Stayed 1 night in Mar 2018

8/10 Good

Yverick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming from Australia, the price of this high-end hotel is unbeatable. It is also relatively cheap and easy to hire a taxi from the hotel. Taxis are waiting in front of the hotel. The facility itself is great but I could see signs of ageing in particular in the bathroom which was still stellar at the time of stay. Hospitality of the staff is exceptional. It is a 4-star hotel so the breakfast is certainly nice but not impressive.

6/10 Okay

yenny, indonesia

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel is nice. I booked it for my overseas guest.

The hotel is nice but the service is almost terrible if I have to say. We checked in around 9 pm and the rooms are not ready. The staff kept asking if the rooms are ready through HT radio. The rooms were supposed to be ready because checked in time was at 2 pm and we checked in at 9 pm. It is very inconvenient because they have computers but they don't know if the rooms is ready and kept asking many other staff if the rooms is ready and available. My guests were very tired from a long flight and have to wait for their rooms for a long time. From 3 more minutes wait to 30 minutes wait.
Stayed 1 night in Dec 2017

8/10 Good

paulus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Stayed 2 nights in Oct 2017

8/10 Good

W

Liked: Staff & service, property conditions & facilities, room comfort

Goed bereikbaar hotel.

Vanaf de jl HR Muhammad kan tot voor de ruime lobby worden gereden. Prina service receptie.
Stayed 3 nights in Oct 2017

8/10 Good

antz, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good hotel for family trip

Good location, many good restaurants around. Restaurants on third level is very good. Not expensive stay but you get big room, comfortable bed and good lobby area. The downside is the towel has weird smell, breakfast is only passable, and bathroom has some lingering damp smell. Also, the carpet has shown its age and has some marks to it. Overall, it is a good 4 star hotel with reasonable price but i would not purchase the breakfast next time.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Hotel to Pakwon mall closely

could not use safety box. all staff are kindly for gests. some times G had noisy situation at outside.
Stayed 2 nights in Aug 2017

8/10 Good

Shingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

コストパフォーマンスの非常に高いホテル

施設のグレード、レストランの味、サービスともに 非常によかったです。 １点だけ残念なのは部屋のWi-Fi。 つながりにくく、速度も遅いため、ここだけ改善が されれば完璧だと思います。 とはいえ、また是非利用したいと思います。

8/10 Good

Budi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended Hotel

The hotel is clean and brand new . Quite comfort hotel to stay. Good service. Recommended hotel.

8/10 Good

soon lee, singapore

Liked: Cleanliness, property conditions & facilities, room comfort

staff unable to speak english

they should brush up their english so they could talk to customer easily

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomended

Staff and the service are perfect for me

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
-Staff is friendly -Wifi is little weak

10/10 Excellent

Ria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very clean hotel

The hotel is very new, nice hotel , i really like this hotel , not so expensive but very nice.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The room was big, place was well kept. the room key didnt work good and wifi was unstable.

10/10 Excellent

S KHAN, SINGAPORE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE HOTEL IS NICE AND CLEAN STAFF ARE VERY HELPFUL AND FRIENDLY,THE HOTEL LOCATION IS QUITE CENTRAL,AND IT EASY ACCESS TO SHOP AND LOCAL FOOD AROUND THE HOTEL,I WOULD STRONGLY RECOMMEND TO MY FRIEND AND FAMILY TO THIS HOTEL, I HAD A PLEASANT STAY

6/10 Okay

Kunal

Disliked: Room comfort

Average hotel, don't expect much

Average hotel, don't expect much

8/10 Good

DITA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

clean hotel

clean room, i have difficulties to contact the hotel by phone

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lumayaaaaaaan buat istirahaaaaaaaat..... Lokasi cocok dekat keperluan sayaaaaaaaa....

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service

Terrible restaurant and poor house keeping

Supposedly new hotel , very spacious rooms but poorly managed. Food at the restaurant very poor. Will not stay again.

6/10 Okay

soyon

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
객실이 그다지 청결하진 않았지만 전체적으로 나쁘진 않았음