Does Novotel Palembang Hotel & Residence have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 6:00 AM–8:00 PM.

How much does it cost to stay at Novotel Palembang Hotel & Residence?

As of Sep 27, 2025, prices found for a 1-night stay for 2 adults at Novotel Palembang Hotel & Residence on Oct 1, 2025 start from ￥8,210, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Palembang Hotel & Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking at Novotel Palembang Hotel & Residence?

Self parking is free at this property.

What time is check-in at Novotel Palembang Hotel & Residence?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

Does Novotel Palembang Hotel & Residence provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 350000 per vehicle applies.

Where is Novotel Palembang Hotel & Residence located?

Located in the heart of Palembang, this spa hotel is within 1 mi (2 km) of Palembang Trade Center Mall and Palembang Golf Club. Kemaro Island and Pulau Kemaro Pagoda are also within 6 mi (10 km).

Novotel Palembang Hotel & Residence Reviews, Deals & Photos 2025

About the neighborhood

Located in Palembang, Novotel Palembang Hotel & Residence is connected to a shopping center. Pulau Kemaro Pagoda and Ampera Bridge are notable landmarks, and travelers looking to shop may want to visit Palembang Trade Center Mall and Palembang Indah Mall. Looking to enjoy an event or a game? See what's going on at Jakabaring Stadium or Jakabaring Sport City. Spend some time exploring the area's activities, including golfing.

Visit our Palembang travel guide

10/10 Excellent

John

Jun 15, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I was able to relax and forget about work. It was great

Stayed 3 nights in Jun 2022

6/10 Okay

Binh Trang

Aug 20, 2025

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

The floor dirty

Stayed 1 night in Aug 2025

10/10 Excellent

Jongwook

Nov 18, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good.

Lobby and room condition was perfect. Good fitness center and out side swimming pool. Service was very good as well and receptionist do speak Korean. All good!

Stayed 1 night in Nov 2019

6/10 Okay

Jimmy

Feb 11, 2025

Stayed 1 night in Feb 2025

10/10 Excellent

Stefano

Dec 30, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ottimo hotel con tutti i comfort

Stayed 1 night in Dec 2024

8/10 Good

Hock

Aug 25, 2024

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

6/10 Okay

Alexander

Jul 25, 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

CHONG BENG

Mar 23, 2024

Liked: Property conditions & facilities

Stayed 4 nights in Mar 2024

8/10 Good

DIMAZ

Jan 10, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy

Satisfied

Stayed 1 night in Jan 2021

10/10 Excellent

DIMAZ

Jan 10, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great start for the year!

We enjoyed our stay!

Stayed 1 night in Jan 2021

8/10 Good

Verified traveler

Jan 12, 2020

Liked: Cleanliness, staff & service, amenities

Great place, nice vibes. Just not too well maintained

Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Oct 23, 2019

Liked: Cleanliness, staff & service, amenities

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Oct 16, 2019

Liked: Cleanliness, staff & service, amenities

침대와 베개가 아주 편리하였습니다. 또한 야외수영장시설도 아주 좋았습니다. 호텔 조식도 아주 좋았습니다. 단, 옷장 전등이 꺼지지 않습니다. 그래서 밤에 소등되지 않아서 곤란했습니다. 전기시설정비를 바랍니다.

Stayed 1 night in Oct 2019

8/10 Good

Edward

Sep 16, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing travel

Stayed 3 nights in Sep 2019

8/10 Good

Sumawati muliawan

Sep 6, 2019

Liked: Staff & service, room comfort

Big room

Nice resort at city, big room and comfort I got a room upgrade, because the room I ordered was full

Stayed 1 night in Aug 2019

8/10 Good

Joy

Aug 23, 2019

Liked: Staff & service, property conditions & facilities, room comfort

Nice and spacious

The place is nice and spacious but kind of old

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Jul 25, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2019

8/10 Good

Kah Hock

Jul 6, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not for biz trip

Sprawling complex, takes awhile to walk from place to place. Boring mall next to it. Breakfast can be better.

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Jun 23, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jun 2019

8/10 Good

Adiana

Mar 19, 2019

Liked: Staff & service, room comfort

Good hotel overall, tapi karena sudah lama dan penuh terus jadi kondisi bagian dalam kamar mandi sudah "usang". It will be great kalau dibenahi atau direnovasi sedikit2..

Stayed 1 night in Mar 2019

8/10 Good

Catherine

Mar 13, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very stylish hotel - but 15 min out of centre of town, and food and drink very expensive. This is INdonesia - why are we paying £3 for a small bottle of mineral water, and £10 for breakfast? Also ... Accor makes a big noise about sustainability - but still provides guests with water in single use plastic bottles. Get with the programme! Provide us with water fountains/dispensers and reusable containers for our rooms.

Stayed 2 nights in Mar 2019

8/10 Good

Ellya

Mar 13, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2019

4/10 Poor

NatureTrekkers, Petaling Jaya

Nov 13, 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Love the decor and layout. Disappointed with hotel services (the human side, the hospitality). Not sure if their good spoken English translates to good understanding and effective action. Information abt Le Club Accor was by discovery. Found brochure left at reception and on shelf. No hotel staff enquired if I were a member. At chk in, we spent a good half hour or so, arguing abt Expedia Price Summary. Hotel staff kept saying it was a deposit (when I showed her Expedua document). Night before chk out, we went to reception to pay final bill. Billing items were incorrect. Charges for driver incorrect. She had to call hotel rep to confirm. Charges for F&B without 30% discount for Le Club Accor mbrs despite giving thm my mbrship number at chk in. Paid bill after finalised. Next morning, we were walking to the car for airport txfr whn recption staff hurriedly walked up to us. He asked if we chipped the edge of room kettle. I replied, it was already chipped whhn we came in on 1st day. I actually took a photo of chipped kettle on our 1st day, thinking ahead that hotel might blame us for it and demand to charge it. He apologised. Overall, the "not human" side of the whole experience was great but not the reverse. Novotel is a brand. Hotel staff must keep up with the brand. I would give 2 star for the hotel services based on my 3D2N stay at Novotel Palembang.

Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Oct 31, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business Trip

Not too bad for a business stay

Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Oct 25, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2018

Novotel Palembang Hotel & Residence

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Novotel Palembang Hotel & Residence

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Novotel Palembang Hotel & Residence Reviews

Very Good

8.0