Find hotels near Spruce Bluff Preserve, Port Saint Lucie from ￥18,013

"Poor Service for Reception Manager TYLER– voco Sandpiper All-Inclusive Resort (IHG) My experience at voco Sandpiper All-Inclusive Resort was significantly impacted by a serious service failure at the reception level. At the time of check-in, I was explicitly approved by an assistant manager - Mckenzie- after Olivia completed the checkin process after 45min waiting time- that parking fees would be complimentary and therefore were not presented, signed, or authorized by me at any point. This was a clear agreement and formed part of my decision to proceed with the stay. Despite this, Reception Manager Kyle later at the checking out process, attempted to enforce parking charges that were never disclosed, acknowledged, or approved at check-in. More concerning was the lack of accountability and unwillingness to honor the commitment made by his own team. This reflects a breakdown in internal communication and a disregard for basic customer service standards. He didnt even try to deescalate the situation or checking the cameras for reassurance that his customers were RIGHT. Charging guests for services that were previously confirmed as complimentary—and without documented consent is unacceptable. It undermines trust and raises concerns about transparency in billing practices. As a Director of Customer Service for more than 10 years, I strongly urge management to review this incident, ensure proper staff alignment, and honor all commitments made to guests at check-in. "

"Easy checkin, clean property, adequate facilities, comfy beds, great quiet neighborhood, yet minutes from groceries etc.Too bad there's a white fence around the backyard which kind of obstructs the view of the pond and wildlife. Also, just a small old charcoal grill and no patio or picnic/nice hangout area outside.Rich and his wife were fabulous communicators. "

"Staff great, rooms dirty, hotel old, wires exposed, mold and rust throughout. Carpet awful. Smell terrible. "

"This has been by far one of the best rental experiences I have ever had. The hosts have thought of everything. The place was adorable, warm, and welcoming. "

"We loved our stay in Paradise, Port St. Lucie. The home had everything we could have imagined and then some. We have stayed in many rental properties and the availability of amenities, as well as the cleanliness of the home and customer service of the host, surpassed many of the properties we have stayed at. We would highly recommend this home and are looking forward to coming back in years to come. Thanks again for a wonderful stay!"

"Very nicely done apartment. Nothing unthought of. So comfortable, clean and quiet. Had a great night of sleep after a long day. "

"Friendly host"

"Really enjoyed our stay."

"Comfortable house and beds, lovely pool, fun games."