Find hotels near Whispering Pines Tennis Center, Port Saint Lucie from ￥13,188

"Poor Service for Reception Manager TYLER– voco Sandpiper All-Inclusive Resort (IHG) My experience at voco Sandpiper All-Inclusive Resort was significantly impacted by a serious service failure at the reception level. At the time of check-in, I was explicitly approved by an assistant manager - Mckenzie- after Olivia completed the checkin process after 45min waiting time- that parking fees would be complimentary and therefore were not presented, signed, or authorized by me at any point. This was a clear agreement and formed part of my decision to proceed with the stay. Despite this, Reception Manager Kyle later at the checking out process, attempted to enforce parking charges that were never disclosed, acknowledged, or approved at check-in. More concerning was the lack of accountability and unwillingness to honor the commitment made by his own team. This reflects a breakdown in internal communication and a disregard for basic customer service standards. He didnt even try to deescalate the situation or checking the cameras for reassurance that his customers were RIGHT. Charging guests for services that were previously confirmed as complimentary—and without documented consent is unacceptable. It undermines trust and raises concerns about transparency in billing practices. As a Director of Customer Service for more than 10 years, I strongly urge management to review this incident, ensure proper staff alignment, and honor all commitments made to guests at check-in. "

"The host was great. Easy to reach and responsive. We had an extended stay and the host connected us with a service to clean the house during our stay."

"Very clean; excellent variety of amenities "

"Well-equipped kitchen. Wet sponge in sink was a bit off putting Comfortable, climate-controlled bedroom. Step down into kitchen lined with caution tape could be a hazard to an older renter. Would suggest checking with host to be sure dedicated water heater has been turned on for shower. I thought lack of hot water may have been due to sharing with residents of the home so I didn’t say anything about it on Day 1. I messaged Ignacio the second day and was initially told I should have mentioned it when it first happened because it’s usually “user error” and that I needed to turn faucet the other direction. Then was told that the hot water heater was separate from the house and that he had just turned it on. I had decided not to stay the final night at that point and no credit was offered. "

"Everything was perfect !! "

"House was clean and perfect for what we needed. Host was very responsive. Neighbors were all very friendly."

"The home is just as presented in photos and descriptions. Really great place for larger groups, we had 5 adults with room to spare. One bedroom is updated to regular bed instead of sofa bed which was a good thing because nobody wants to sleep on a sofa bed! Communication with Carrington was fantastic, he even made an appointment to stop by and meet us and answered further questions regarding hot tub, etc. The kitchen is outfitted with any and every appliance ever needed. Would definitely be back if we have another opportunity to travel to Port Saint Lucie. "

"Anita was very responsive. The home is large and worked well for our family. Everone enjoyed the pool. The kitchen was well stocked. We prepped many meals. "

"Host provided great communication, the property was exactly as advertised. "