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"Friendly staff, decently clean rooms. Comfortable size for cost in the Banff area but some updates needed like new mattress for sofa bed. All water faucets were caked with calcium build up and the carpeted areas needed a vaccum but otherwise clean. Pool was clean with hot tub inside and outside. Pet friendly and provided dog bed, toys, and bowl which is appreciated considering you're getting something for the fee being pet paid. Thanks. "

"Our room was not cleaned properly prior to checking us in. The tub had dirt and hair in it, and the sink had toothpaste dried all over it. The sheets were not changed. After notifying front desk they sent someone up with a rag and cleaning spray who cleaned the tub/sink. They did nothing about the sheets.. We had to wait until the next morning to ask one of the cleaners to please change over the bedding. Front desk did not seemed concerned about this at all.we will not be staying at this location again. "

"Staff were very helpful and friendly, cleaning staff went above and beyond to make my stay comfortable "

"It was really a good experience "

"Pool was great! Outdoor hot tub hour could be extended during the week- especially spring break. Overall, it was a lovely time. "

"The hotel itself is lovely, staff accommodating and friendly. We did experience issues parking and there is no overflow available. Paying guests were parking on the street, curb or wherever they could find which is not acceptable when you have paid for a room and offer free parking. My suggestion would be to utilize parking lots close by and your shuttle driver to assist in this case when there is insufficient parking for number of paying guests. Most hotels do have a plan for overflow parking when required to avoid frustration. This is extremely important when it is late at night and your guests are tired. "

"Breakfast was delicious "

"Room was 23.5, tried to adjust it down but you could only change the "cool to" temperature not high range number. Sent text message (as instructed) to their c/s (bot) gave me generic unhelpful response, tried more detailed information- same response. After driving 11 hours straight - I wanted food, a bath and sleep. So I slept with balcony door partly open to cool room down. "

"Clean room. Great on-site restaurant. Gym was adequate but on the smaller side. "