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"the room was not cleaned well... crumbs in the bed; the shower did not work; the furniture was old and scuffed up, no luggage carts were available- when I asked for help the employee told me to look under the stairwell (I had looked prior to requesting assistance) / he looked ~ saw no cart, I was on the elevator by then - the staff joined me and began to push the button for every floor of the elevator on the guest elevator - a further inconvenience by this staff(he could have used the service elevator) how was he going to check each floor with guest on an elevator ?? when I asked him not to push every floor that he was being rude - he replied "I'm checking for a cart for you!" Please, how can he stop check each floor on the guest elevator - doesn't he have to get off and look beyond the elevator door area; down each hallway to see if the cart is on a floor?? Not a good choice by the staff, a rude reply and I never received a call- as the phone in my room did not work, OR a cart OR of the courtesy of a staff assistance. I am totally disappointed with my stay at the Radisson USC. I was offered a courtesy lower rate for a next night - I did not have a next night; and a bottle of water. I've stayed at this location over the 21 years I worked for USC and this was a most disappointing stay. A Totally Disappointing Stay. Dr. Rhonda Thornton"