Find hotels near South Coast Plaza, Costa Mesa from ￥11,753

"Most of the staff were kind and friendly. One staff person at the front desk had a haughty manner. Hot tub was nice 2 out of 3 days. On the third it was a warm tub."

"The property is aesthetically stunning, the staff- impeccable service. It is not far from a beach or eateries. Great. Not great: I believe this hotel has severe mold issues. The restaurant smells really bad (I mentioned it to one of the staff) as I’ve lived through mold issues. The room I was in, smelled worse. The ac unit was broken and made a very loud sound the whole night (I showed the front desk staff the video to which they were apologetic). My shower had someone else’s hair on the walls- it wasn’t clean. I told the front desk about it as well- they responded with apologies. I wasn’t looking to receive anything, I just wanted them to know. I feel their responses were appropriate and caring. There is a woman who works the mornings at the restaurant- she was very rude to me. My oatmeal that I ordered was watery- she didn’t offer to take the charge off. She just asked if I wanted something else (not to replace it or exchange it) but something else to order. I didn’t want a sky high bill, I said no. She still charged me though I hadn’t eaten one bite. I ordered an omelette on second thought as I was hungry. When the check came, I asked for $6.00 off (the price of my oatmeal) to be deducted. She rudely said, “that’s why I asked you” and stormed off. It made me sad honestly. I felt like it was personal and non caring. The overall experience was just subpar- the front desk staff’s professionalism and the view of the courtyard were the good. "

"Expensive "

"The entire property was run down, dingy, dirty & smelly. We asked for a shower cap and they didn’t have any. The shower curtain was ripped and moldy. The entire room was dirty and had absolutely nothing in the way of decor. It was bare bones, old, and dirty. The staff was dismissive and seemed like even though they cared, they couldn’t do anything because of poor management. I called the manager, but she never called back."

"staff"

"It was a great stay we will definitely be back"

"I did not appreciate having to pay an additional $25 per night for parking."

"Toilet was leaking. Room service is only once every four nights. Hotel needs to be better maintained and upgraded."

"Well located, well kept, would stay again here. Very friendly staff"