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「When I went to check-in about 6pm the front desk clerk said she had to leave to run an errand and no one else was there to check me in so she informed me that I would would have to wait until she got back. She actually had to leave the premises for whatever errand she had to do. That is unacceptable! So much for the customer comes first! I asked to speak to supervisor and she said she was the only one there!!」

「I think we came at a bad time. After check in the employee told us they were hosting an event and the parking lot was going to get full and not to move our cars. But we had already planned to go out to eat so of course once we got back there wasn’t space to park. The pool was nasty, dirty and murky. There wasn’t any towels . We finally got some towels and when we got to the elevator to go to our room, an employee started yelling at us that we couldn’t take the towels. My kids were so cold! It...

「初めての滞在でしたが、とても心地良く過ごすことができました。」

「Only what I am disappointed in is i couldn’t use the guest laundry because of its out of order😢」

「Coffee needs to be maintained also the ad stated shuttle was available and it was not our plans head to me changed to accommodate driving around」

「可のなく不可もなく普通です。」

「「早朝の空港シャトルバスサービスやチェックイン手続きも、スタッフの適切な対応により円滑でした。近くにレストランもあり､便利な立地です｡」

「Good 空港まで近い 空港-ホテル間のシャトル フレンドリーなサービス Bad チェックイン時フロント付近が少し臭った（理由は不明）」

「The Imperial is beautiful and fun. I loved my stay.」

「Fabulous! Everything was clean. There was fresh, cold cucumber, lemon water in the lobby and a coffe machine with freshly ground coffee. The staff was friendly and seemed happy doing their jobs. The breakfast had real eggs. The staff keep the dining area cleaned up continuously. Our room was great, comfy.」

「Tiles were cracked in the bathroom floor and moved when they were stepped on. Staff at the front desk was very helpful. The breakfast was extra $ but good.」