Dear Mr.KOJI,Warm Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team.We are sure that your experience will be a motivation for all staff to continue to strive to improve service quality.Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay at our place.Best regards,Toat Edi WijayaGeneral Manager

Dear Izumi,Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team.We are sure that your experience will be a motivation for all staff to strive to continuously improve service quality.Once again, thank you for sharing your experience, and we are waiting for your return to stay at our place.Best regards,

Dear Valued Guest, Thank you for staying with us, and thank you for taking time to give rating your stay experience. We appreciate so much your rating. We hope to see you again soon. Sincerely, Ridho Andani Front Office Manager

Dear Valued Guest, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage Solo - MGallery Hotel Collection, and thank you for stay with us. We are happy to know that you satisfied with the hotel atmosphere and the services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ridho Andani Front Office Manager

Dear Valued Guest, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage Solo - MGallery Hotel Collection, and thank you for stay with us. We are delighted to read that you love the room and the cleanliness. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Ridho Andani Front Office Manager

Dear Valued Guest, Thank you for staying with us, and thank you for taking time to give rating and share your stay experience. We appreciate so much your excellent rating. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ridho Andani Front Office Manager

Dear Guest, We very much appreciate your comment to our hotel The Royal Surakarta Heritage. Glad to know that you enjoyed your stay with us. For sure I will share this to all of staff and definitely it will be another encouragement for us to give a better service and product. Once again thank you for your time, looking forward to welcome you back soon. Best Regards, Christy Atmojo Front Office Manager

Dear Nobuhiro, ロイヤル・スラカルタ・ヘリテージ・ソロ。 明らかに、あなたの経験は、サービスと品質に対する当社自身の期待を大幅に下回ります。 あなたの経験における当社の欠点について、心よりお詫び申し上げます。 私たちがチームとしてフォローアップし、フード＆ビバレッジ部門の問題に取り組んできたことを信頼してください。 問題に対処し、将来の発生を防ぐために適切な措置を取っていることを確かめてください もう一度、ご滞在中にお会いした不便をお詫びしたいと思います。 私はチームがThe Royal Surakarta Heritageの質を向上させるために働いていることをお伝えしたいと思います。 私たちと一緒に帰るチャンスを楽しみにしています Best regards, Lintangsari P.Handayani General Manager

Dear Guest , We would like to thank you for taking the time to share your experience with The Royal Surakarta Heritage Solo- MGallery by Sofitel. Clearly your experience falls greatly below our own expectations for service and quality. Please accept our sincere apologies for our shortcomings in your experience. I would like to personally to reassure you that we we do care about your opinion, we already share with Front Office team to give more training to our staff to make sure good quality of services to all of guest with more attention and great hospitality throughout their stay with us. Once again, I would like to apologies for the inconvenience you met during your stay. I would like to assure you that all the team is working to improve quality at The Royal Surakarta Heritage. Would you like to stay with us again, please don't hesitate to contact me directly so we can prepare a better stay for you Best Regards, Lintangsari P. Handayani General Manager

Dear Hiroshi , We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage Solo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Lintangsari P.Handayani

Dear Kaz Thank you for taking the time to share your impressions of your recent stay. We are delighted and truly happy that you stay was memorable to you. We are looking forward to welcoming you again in your next visit to Solo. Kind regards, Lintangsari P. Handayani, General Manager.

Dear Miya, We are truly pleased you have taken the time to post and share your recent stay experience with us. From the hotel's decoration, breakfast experience, to our helpful and friendly staff service, we are proud to be delivering beyond what you expect. Our entire team looks forward to the pleasure of welcoming you back on your next trip to Solo. Kind regards, Lintangsari P. Handayani, General Manager.

Dear Valuable Guest, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage Solo - MGallery by Sofitel. It's always a pleasure to receive compliments. We will extend your nice comments to our team. I'm sure these comments will stimulate our entire team as they continually strives to improve the quality of our services. Thanking you once again that you have shared your experience with us and waiting for your next visit as pleasant as the previous one. Kindest regards. Christian Barbier, General Manager.

Yumi 様 この度は、The Royal Surakarta Heritage Solo - MGallery by Sofitel でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Kind regards, Christian Barbier, General Manager.

親愛なる貴重なゲスト、 ご滞在のためにロイヤルスラカルタヘリテージソロを選択し、私たちにあなたのフィードバックを伝えるために時間を割いてありがとうございます。我々としても、また、私たちの場所をスタッフサービス、部屋を楽しんで、あなたは私たちとの思い出に残るご滞在を持っていることを聞いて非常に満足しています。繰り返しますが、あなたのフィードバックを共有するためにあなたに感謝し、我々は戻って、近い将来にあなたを歓迎するために楽しみにしています。 敬具、 クリスチャン・バルビエ ゼネラルマネージャー。

「時間をご滞在のためのロイヤルスラカルタ遺産を選択し、取ることに深く感謝は私たちとあなたのコメントを共有することができます。 私たちは、あなたがソロへの訪問を楽しむ持って聞いてとても喜んでいるし、それはあなたがソロで最高のように私たちのホテルを格付けような思い出に残るご滞在を持っていることを読み取ることが光栄です。 私は、我々のチームとのあなたのコメントを共有します。私たちは継続的に私たちのサービスの質の向上に努め、このフィードバックは私たちのスタッフのすべての励ましとなると確信しています。 あなたの経験を共有するためのありがとうございました、と私たちはあなたの次の訪問が前のと同じくらい楽しいことを願っています。 敬具 フランルアノ"

親愛なる重幸 ロイヤルスラカルタヘリテージ·ソロでの滞在についてのような優しい言葉を共有するためのありがとうございました。 確かに、私たちのホテルは戦略的にクラトンソロに都市のと近い中心地としてだけでなく、ソロのすべての主要な観光スポットに位置しています。 私たちは、あなたが私達との思い出に残るご滞在を持って聞いて非常に嬉しいです。ロイヤルスラカルタヘリテージで私達は私達と彼らの滞在中暖かく、素晴らしいホスピタリティと全てのお客様に提供するために努力しています。 私たちはあなたのフィードバックを共有し、バックロイヤルスラカルタ遺産にあなたにソロへの次の訪問をあなたを歓迎する機会を楽しみにして感謝しています。 敬具 フランルアノ ゼネラルマネージャー

Dear Mr. Kristian, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Mr.Wesley Eric,Warm Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team. We are sure that your experience will be a motivation for all staff to continue to strive to improve service quality. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay at our place. Best regards,

Dear Mr.Daniel,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Mr/Mrs. Basalamah , We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Eric Wesley,Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team.We are sure that your experience will be a motivation for all staff to strive to continuously improve service quality.Once again, thank you for sharing your experience, and we are waiting for your return to stay at our place.Best regards,

Dear Dian,Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team.We are sure that your experience will be a motivation for all staff to strive to continuously improve service quality.Once again, thank you for sharing your experience, and we are waiting for your return to stay at our place.Best regards,

Dear Mrs. Sandra ,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear g.l.j,We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - MGallery Collection. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Regard,Toat Edi WijayaGeneral Manager

Dear Germaine,Thank you for taking time to give rating of your experience. We appreciate so much your rating.We are glad that you enjoy your visit and we are looking forward to welcome you again at The Royal Surakarta Heritage Solo.Sincerely,Toat Edi WijayaGeneral Manager

Dear Evan,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Toat Edi WijayaGeneral Manager

Dear Mr. Herman ,Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team.We are sure that your experience will be a motivation for all staff to strive to continuously improve service quality.Once again, thank you for sharing your experience, and we are waiting for your return to stay at our place.Best regards,

Dear Jeonghwa,Thank you for taking time to give rating of your experience. We appreciate so much your rating.We are glad that you enjoy your visit and we are looking forward to welcome you again at The Royal Surakarta Heritage Solo.Sincerely,Toat Edi WijayaGeneral Manager

Dear Lidya,Warm Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We are very proud to receive this great feedback.We will share your review with the whole team. We are sure that this feedback will motivate all staff to continue to improve service quality.Once again, thank you for sharing your experience, and we are waiting for your return to stay at our place.Best regards,Toat Edi WijayaGeneral Manage

Dear Nathalie,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Toat Edi WijayaGeneral Manager

Dear Shirley,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Toat Edi WijayaGeneral Manager

Dear Michael,Thank you for taking the time to review your stay at The Royal Surakarta Heritage Hotel Solo.We are very happy to know that you had a pleasant stay.We look forward to welcoming you back to The Royal Surakarta Heritage Hotel.Kind regards,Toat Edi WijayaGeneral Manager

Dear Agnes,Thank you for choosing The Royal Surakarta Heritage Solo - MGallery Hotel Collection as your place to stay while in Solo and thank you for taking your time to rate and share your stay experience.We are very happy to know that the service we provide is in accordance with your expectations. Regarding your feedback about WIFI and the AC will be our concern to be reviewed to ensure this type of unpleasant experiences never happen in the future. Once again, thank you for sharing your stay experience, we look forward to welcoming you at the next opportunity.Greetings,Toat Edi WijayaGeneral Manager

Dear Barry, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage. It is regretful to hear that your experience did not meet your expectations, please allow me to express my sincerest apologies. At The Royal Surakarta Heritage, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Kindly inform us the detail of your inconvenience during your stay and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Dear Dimitri, Thank you for taking the time to review your stay at The Royal Surakarta Heritage Hotel Solo. We are very happy to know that you had a pleasant stay. We look forward to welcoming you back to The Royal Surakarta Heritage Hotel. Sincerely, Toat Edi Wijaya General Manager