ソフィア リング モール ツアーとアクティビティ

非常に良い

We had a very disappointing stay. Both rooms we were given had clear cleanliness issues, which is unacceptable when you’re paying for a hotel. Despite raising this properly and providing documentation, we received no meaningful response—just a €10 refund at checkout with no apology. The handling of the situation was poor, and the staff showed little understanding, even interrupting when we tried to explain. Based on this experience, I would not recommend staying here.

Arriving at the hotel around midnight, they said there is no room for me despite the Hotels.com’s reservation which didn’t require me to reconfirm. As a result, I had to find another place to stay in the middle of nowhere. It was fortunate that I could find a better place in downtown. I will never make a reservation with them. If you want to stay there I strongly recommend contacting them before your stay.