hotel condition is good, stuff are courteous and friendly but the subway construction nearby cause some inconvenience.
darren
2019 年 7 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 7 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 6 月に 1 泊滞在
2/10 (非常に不満)
Nupur
2019 年 4 月 12 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Do not stay here
When we both poked the He hotel through Hotels.com, we were not informed that the pool is closed and that there is construction right outside the hotel. Due to this, we had issues, and when co fronted the hotel staff, they said they have written on their own website and it’s not their responsibility that Hotels.com didn’t inform us.
Also, the room smelled of cigarette even though we had requested a non-smoking room.
When asked about the spa, which was listed on Hotels.com as a special feature, the hotel management informed us that the spa service is not a part of their hotel and that any claims should be made directly to the spa hotel and not to the hotel.
Overall, we were very disappointed.