Find Luxury Hotels in Sheffield, AL

"Tub Was Backed up, mold on the ceiling, beds uncomfortable, AC was weak and took quite a bit to cool down to a comfortable temperature. booked 6 nights, only stayed one night"

"I want sure what category this fell under. You had just bought the Coldwater Inn in Tuscumbia, AL. We had to check in 3 different times and obtain 3 different sets of keys. Inconvenient. But no big deal. But i thonk that caused the next issue. Our room wasnt cleaned while we were there and we were there a full week. Had to ask for toilet paper. No made beds, etc. Again. No big deal as it was just my husband and I. Just thought you would want to know how the transition is going. "

"All four pillows had makeup and hair on them. The sheets were filthy and covered in hair and stains. I went to change the sheets and the mattress pad had period stains. The bathroom smelled like urine and I'm pretty sure there was black mold growing on the sink cabinet. Pretty positive we saw an older man walk an escort back to her car. I told the front desk that my sheets were dirty and she hands me a single flat sheet. I asked for the fitted sheet too. While changing sheets I found the period stains. All the while my headache is getting worse from the urine smell in the bathroom. I tell the lady at the front desk that there's blood on my mattress and I would like my money back. She shrugged, said it was too late to get my money back, and there were no other rooms she could put me in. And because I booked online, she can't refund my money anyway. So I go back to my husband and we're gathering our things to leave. A man comes up and offers to clean the room. I told him he could do whatever he wanted but we wouldn't be staying there."