It was a great stay and location for the trip!! Will stay again in future
Kristin W.
2024 年 9 月に 11 泊滞在
2/10 (非常に不満)
Susan K.
2023 年 3 月 20 日
気になった点 : 清潔度
Not happy for the money we spent
Soot over the walls and vents in living room popcorn on the floor in theater which dvd and projector didn’t work dvd in most rooms didn’t work no hot water the first night in lowest floor for jacuzzis hot tub smelled bad and green one of the coffee pots didn’t work broken picture on floor in main floor bathroom air hockey table if you even touch the cord it shut off pool table most of the pockets wouldn’t hold the balls dart board had a ladder in front of it and darts were either broken or bent not having a bedroom on the main floor was difficult for my husband with stage 4 colon cancer and a bad knee drinking glass was broken and I pulled it out of the cabinet and drank out of it before I saw it refrigerator door shelves were broken and you can see where someone tried to glue them and it didn’t work so our stuff fell on the floor when we opened it and the doors didn’t like to stay closed cob webs in lowest bed rooms
Susan K.
2023 年 3 月に 6 泊滞在
10/10 (非常に良い)
Andrea B.
2022 年 7 月 10 日
良かった点 : 清潔度
Perfect stay
This place was perfect for us with 2 adults and 3 teenagers. Everyone had their own space. The views are ridiculously awesome.
The only thing that did not work for us was the theater room. We couldn’t figure out how to get it connected properly. But we also did not contact the property to figure out how. I would suggest leaving instructions on how to use the equipment.
Other than that it was a great stay and we would come back.
Andrea B.
2022 年 7 月に 2 泊滞在
6/10 (普通)
Donna H.
2021 年 11 月 29 日
良かった点 : 清潔度
Majestic View
The property was beautiful however there were many things not working. Heating issues were challenging - throughout our entire stay with constant resets of the heating system. One room did not have electricity Not what I expected for the price we paid. Other than that we had a great weekend.
Donna H.
2021 年 11 月に 4 泊滞在
4/10 (不満)
juan d.
2021 年 9 月 20 日
気になった点 : 清潔度
Good view, terrible cabin
To begin check in was made extremely difficult by front desk staff Karen, once finally given key code.
Once entering the cabin, you were instantly hit by a horrible musky smell,
Later on we found out dishwasher was broken, it was the nastiest smell ever. A technician showed up the next morning to pump out nasty rotting water. That made the whole cabin reek of it. We literally had to step out. The smell was unbearable. He then said that it was broken and to not worry about washing dishes. Keep in mind our stay was for the next two days. Party of 10 with a broken dishwasher.
The place is very outdated and half of the lights/switches on the 2nd floor were broken,
The toilets were dirty, the floors, the hot tub.
Rugs were coming apart, comforters too.
Ironing board was broken, air hockey table, dart board were too. Would say it he only thing good about this cabin was the view.
juan d.
2021 年 9 月に 2 泊滞在
2/10 (非常に不満)
TAMARA M.
2021 年 9 月 7 日
DON'T DO IT
Rented a four bedroom and only three had electricity. Two maintenance men and an electrician and no one could fix it. Then I found out someone (not out party) had plugged an electric fireplace into a surge protector and melted it. The surge protector melting is more than likely what cause no power in the bedroom. The dishwasher had standing water that smelt like a sewer when you opened it. We were too afraid to wash dishes in the dishwasher because of the smell.. The sink in one bathroom was missing bolts so the whole faucet lifted up when you turned the water on. The bottom floor ceiling rained when it rained outside. So the entire bathroom floor was soaked after a good rain. The darts for the dart board were broken in pieces. There were cut coax cords laying around the TV. Remotes without batteries so you couldn't turn the TV channels. Pull out couch but no blankets pillows or sheets for that.
The stairs are a tight spiral so if you have older people or animals you can't get up or down them to get to the bedrooms.
The lights in the hot tub didn't work.
Called customer service and advised we had no power in one room, the sent two maintenance men and an electrician who all shrugged and said sorry. The girl that answered customer service said she was "just a reservations person and couldn't do anything for me". She assured me a manager would call me, all weekend and no phone call AT ALL. We even advised we were worried about a fire hazard with the outlets and we were told sorry but we can't do anything. They don't care about their cabin or guests. I do not recommend I at all. We never received a call from management and when we called to check out, there was no apology given for our inconvenience or time.
Literally had to use our bath towels for the bathroom flood/rain and to clean up the leaking dishwasher.
Save your money and rent a different cabin.
TAMARA M.
2021 年 9 月に 3 泊滞在
4/10 (不満)
DARYL H.
2021 年 7 月 28 日
良かった点 : 清潔度
Physical training
The cabin did not supply equipment for a large group. The appliances needed to be updated. The spiral staircase went from top to bottom and was not appropriate for the ages of the adults that were in the cabin. The view was fantastic and that was great as we spent most of the time on the ground floor avoiding the spiral staircase.
DARYL H.
2021 年 7 月に 7 泊滞在
8/10 (良い)
Tammy W.
2021 年 6 月 17 日
良かった点 : 清潔度
Not all worked
Overall, it was fine. We did have a couple of issues though that I felt like could have been prevented. For example, the air hockey table was broken, the upstairs fans did not work, a lamp In my room, the Jacuzzi in my room to name a few. We did put in a work order and they came out the same day and fixed some of the issues. The gentleman was very polite, but said he could not fix the air hockey table or Jacuzzi because the motors were burned out.
I think it would be beneficial to the owners to have the property manager do a walk-through a week before the guests arrival and to check everything to make sure it works.
The other problem and I understand we are staying in the middle of the forest was the huge amount of millipedes that were in my daughters downstairs bedroom. She killed 25 of them her first night and I had some a floor above her. Each night we had “visitors”. I believe the owners should invest in a better pest control management.
The location was beautiful, the view was amazing and we were both close enough and far enough from pigeon Forge.
Tammy W.
2021 年 6 月に 6 泊滞在
8/10 (良い)
LaVonne A.
2019 年 12 月 12 日
良かった点 : 清潔度
Family Thanksgiving
My husband’s siblings and spouses came from around the country for Thanksgiving. The house was perfect for our reunion. We chose it because it had 4 king size beds with private baths and a large dinning room table for 8. The living space was perfect for conversation and catching up. A challenge was the spiral staircase that went down 2 floors to the bedrooms. We had to carry our dog up and down the stairs and my brother in laws were winded when the reached the top. Overall we were satisfied with the house.
LaVonne A.
2019 年 11 月に 5 泊滞在
10/10 (非常に良い)
Barbara K.
2019 年 10 月 27 日
良かった点 : 清潔度
Great place!
Had a great weekend in the beautiful home. We had plenty of room to spread out. It was a little bit of a rainout weekend but it didn't bother us a bit. We watched movies in the theatre room, played air hockey, and shot pool. The view is majestic even on a cloudy day.
Barbara K.
2019 年 10 月に 2 泊滞在
4/10 (不満)
Robert S.
2019 年 9 月 25 日
気になった点 : 清潔度
Smokies Trip
Overall location and view are outstanding. The Theater room and other amenities need a upgrade at this location. Theater room does not work, and kitchen utensils and cooking needs should be upgraded. Air conditioning system needs explanation. Overall I would rate this average--especially for the price--although it is quite roomy
Robert S.
8/10 (良い)
stephanie t.
2019 年 4 月 29 日
Plenty of room
Very nice. The road up to the cabin was a little scary but once traveled, it was a breeze (just take caution). We tried to utilize the movie theater but couldn’t find the remote and no DVD’s with us. Otherwise, great place to relax and unwind.