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"Very"

"The staff was great, the location is just in front of the lake, however the property needs to be updated, carpet and cealings looks old and in some places seems to fall apart. They don't add the water at the room which we are used to have in Japan, we needed to ask for tówels and to make us our beds, which was an experience as we literally slept on the floor, something that we didn't know when we booked. Doors lock is also old and my friend says dificult to lock from the inside. It was I may say an unexpected Japanese experience including the breakfast, a nice experience after all. "

"It is an old hotel but a very well kept hotel. The Japanese style rooms was a great experience for my friends and family. Amazing view from our rooms and throughout the hotel of Mount Fuji. Beautiful hostel grounds to walk around and very peaceful. "

"Breakfast was good, the open air bath and sauna with view of Fuji was amazing, bus up and down the mountain to yamanakako proper was really handy. "

"This place needs an update and renovation — especially considering their very high price level. Carpets in public areas are stained and smelly. The rooms are not aesthetically appealing at all — very different from the aesthetics one is accustomed to from Japan. Almost all of the lights in our room gave off a cold light and two were neon lights. Ruined the mood and Ryokan vibe. Breakfast and dinner were highlights. Overall, it feels like a ripoff. No free water or coffee (you had to pay for the coffee machine in the lobby). We had to cancel our third night and informed them two weeks prior of that but received no refund whatsoever. We even had to pay for the full dinner and breakfast for 4 people that were included in the third night. We asked more than once if we could at least get a discount on some of their other services but were denied (not even a free coffee). "

"Convinient and good location"

"The staff were fantastic. Kind and helpful. The location was also great "

"Good breakfast menu"

"Very gigantic room with the perfect given price"