サンタナのヴィラ

「Zunächst das Positive: sehr schöner Garten, reichhaltiges Frühstück, Comfortzimmer gut mit angenehmen Betten. ABER: wir haben nachweislich ein Comfortzimmer (22m2, Terrasse) zu einem Sonderpreis gebucht (not refundable) Dass die Unterkunft 15€ weniger von Expedia bekommen hat, als wir bezahlt haben, ist nicht unser Problem. Jedenfalls weigerte sich der Patron uns das gebuchte Zimmer zu geben. Er wollte uns in eine 14m2 Kammer „abschieben“. Oder wir sollen das Hotel am besten verlassen. Nach...

「スタッフが最悪。ここに無理して泊まる必要はない。他にも良い施設はあるかと思う。」

「I arrived early in the evening and all the lights were off. Door was locked. No reception. My kind taxi driver called the hotel and after 5 minutes a young man appeared. He didn't speak any English at all. He was kind and took me to my room. He was about to leave me to myself, when I asked if I shouldn't officially check-in or sign something. He then took me to his boss who was in another room. He didn't speak English either but he spoke some French. He was also kind and helpful and helped me...

「Great hospitality. Manager is incredibly friendly and staff was extremely professional. Very clean environment」

「Clean and beautiful grounds, but the customer service is lacking!」