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"Nice and professional staff"

"Very good location. Breakfast was good. I’d like to come back again. "

"Hotel is good. Room is very spacious and our view is very good. Bathroom has all The basic bath amenities. Only downside is the sewerage smell from the toilet. The hotel Chinese restaurant, Tho Lee, is excellent. They serve all you can eat dim sum for lunch fantastic."

"Beautiful and comfortable hotel with stunning views of the city and river. Staff was responsive and welcoming. The breakfast buffet was fresh, interesting, and delicious. The proximity of the hotel to restaurants, the river, and other places of interest was ideal for walking. The rooms were spacious and comfortable."

"Excellent staff but terrible smelling rooms. The whole place reeks of cigarette smoke. "

"Well located."

"The location was really good, close proximity to Niigata Station. The room and bathroom is your typical average size Japanese hotel room and combo bathroom. When we stayed in early March the hotel’s AC system was programmed to heater only which was too warm so we had to turn it off and keep the window cracked open for air. The area is not very noisy even at night so that was a plus. Breakfast was a highlight of this hotel and that made up for the other shortcomings. The selections were plentiful and they had food offerings that were specialties of Niigata."

"Special experience - close to nature and yet very modern facilities and impressive architecture. Would recommend coming in the snowy season"

"Courteous staff"