「Un endroit idéal et calme, un cadre prestigieux, un accueil sympathique et personnalisé effectué par les descendants de la famille noble propriétaire, un petit déjeuner exceptionnel parmi les plus élaborés qu'il nous ait été donné de connaître en 5 étoiles.」
「There are a few negative points and one good point.
1. The hotel is called a hotel with a restaurant, but the restaurant was not open. I made a reservation for a restaurant by text message (hotels.com) when I made the reservation the hotel, but there was no reply. Of course, there was no information that it was not open.
I was told to go to the pizzeria that was a minute's walk away.
2. I had to press and hold the button to call the elevator. I waited for several minutes, but the elevator...
「Great location in Angera for this 3 star hotel. Staff were extremely friendly, helpful and welcoming and it felt like a family-run establishment. It was a little rough around the edges in places (e.g. minibar fridges could do with a good clean), but overall a very pleasant stay and would recommend this hotel to anyone staying in Angera!」
「Struttura nuova e moderna. Posizione ottima e nel pieno centro di Arona a due passi dal lago e vicino a museo archeologico. Reception telematica molto disponibile.
Abbiamo avuto una ottima esperienza, un bell’appartamento elegante e comodo」
「The property is stunning. The host was lovely. She gave us great information about the area and options for food in town. The rooms were quite comfortable and large.」
「Very nice hotel, modern and great quality. The employees very helpful, knowledgeable and friendly. The breakfast in the morning needs a little more variety and the same with the waitress head that needs a little bit more kindness. To bad we didn’t get to try the Michelin star restaurant (was closed ) but definitely we will want to comeback. Is for sure worth to stay at this Hotel if you’re around Milano 」
「Amazing! One of the best rooms I’ve stayed in. New modern finishes and so clean. Great hosts and convenient but quiet location. Relaxing outdoor spaces and lake view. Highly recommend.」
「Lovely place with great views and very helpful and friendly hosts. They helped with great ideas to make the most of our evening in the area before flying out from MXP. 」
「Apartment was huge but felt the space could have been configured a bit better e.g. with a kitchenette or more comfy living area. View was amazing (just be aware that the picture shown is when the trees were very young/ had no leaves and they now cover the lake view). Breakfast was nice. Cleaning was good but would have liked the bed linen to be changed - we stayed for 5 nights and it was not changed.」
「Séjour, agréable, chambre propre et grande, bon accueil.
1 petit bémol , le réseau wifi n’est pas au niveau vu que le réseau 5G est inexistant ça peut poser problème.
Thierry」
"There are a few negative points and one good point.
1. The hotel is called a hotel with a restaurant, but the restaurant was not open. I made a reservation for a restaurant by text message (hotels.com) when I made the reservation the hotel, but there was no reply. Of course, there was no information that it was not open.
I was told to go to the pizzeria that was a minute's walk away.
2. I had to press and hold the button to call the elevator. I waited for several minutes, but the elevator did not come, so I got on with other guests from another floor. Of course, they did not tell me that information.
3. There was no exit even when I went down the stairs to the lower floors. I could not get out unless I took the elevator to a floor with an exit on the ground floor. In the event of a fire, the structure is dangerous. Of course, they did not tell me that information.
4. The reception is closed from 18:00. I cannot ask for anything at night.
I would accept the information if they told me in advance, but they did not tell me at the time of reservation or check-in.
Suggestion: It would be good to post a night contact number at the reception and entrance.
5. I don't think it was intentional, but he charged me for the room even though I had already paid through Hotels.com. I told them I was sure I had paid, and then he checked.
*I think they are not good at sharing information overall.
*The view from the window is absolutely beautiful!!!"
