2/10 (非常に不満)
宿泊されたお客様
出張
2024 年 9 月 14 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
There are a few negative points and one good point.
1. The hotel is called a hotel with a restaurant, but the restaurant was not open. I made a reservation for a restaurant by text message (hotels.com) when I made the reservation the hotel, but there was no reply. Of course, there was no information that it was not open.
I was told to go to the pizzeria that was a minute's walk away.
2. I had to press and hold the button to call the elevator. I waited for several minutes, but the elevator did not come, so I got on with other guests from another floor. Of course, they did not tell me that information.
3. There was no exit even when I went down the stairs to the lower floors. I could not get out unless I took the elevator to a floor with an exit on the ground floor. In the event of a fire, the structure is dangerous. Of course, they did not tell me that information.
4. The reception is closed from 18:00. I cannot ask for anything at night.
I would accept the information if they told me in advance, but they did not tell me at the time of reservation or check-in.
Suggestion: It would be good to post a night contact number at the reception and entrance.
5. I don't think it was intentional, but he charged me for the room even though I had already paid through Hotels.com. I told them I was sure I had paid, and then he checked.
*I think they are not good at sharing information overall.
*The view from the window is absolutely beautiful!!!
宿泊されたお客様
2024 年 9 月に 1 泊滞在
