Overall, we felt that this house was a great choice for us. We really liked the property and its location. Easy access to the amenities of the Ritz Carlton Reserve. Having use of the golf cart was key. There was plenty of room, a nice layout of the house, and lots of usable space. The kitchen was nice sized and overall it was very comfortable. It was a little "dated."
There were MANY issues, mostly related to malfunctioning appliances and toilets. More frustrating was a lack of responsiveness of our West Indies Vacations representative during our stay.
We received many text messages from the property manager representative saying that she “would be happy to assist,” but after an initial response or two promising that someone would come out to evaluate, all of our texts went unanswered. There was NO resolution of any of the many problems we contacted them about.
We took care of the unit and its contents. When we checked out, we followed instructions provided. We took the trash out. We hand washed all of the dishes, glasses, and silverware since the dishwasher did not work. We cleaned up as we would have done at our own home. We care for places we rent as we would care for own homes, but we kind of expect that the property owners / managers will take care of our needs during our stay. That did not happen in this case.
宿泊されたお客様
2024 年 2 月に 6 泊滞在
6/10
Is dated. Need to have All the things you need in the kitchen. Like small toaster, ice maker.
Thank Taína for you help.
Joanne S.
2023 年 12 月に 5 泊滞在
10/10
The villa was nice it need upgrade … The air conditioning great !The golf cart The only complain its that the 3 television in the house we could not see it !!Very complicated system and with out instructions !!!!I did complain about it and didn't receive help . Very quiet place … in a beatiful resort . We realy have a great time .. everything was perfect. Except for the television
Ana A.
2023 年 11 月に 4 泊滞在
10/10
We really enjoyed our time in this property. The house is big and comfortable and has a nice patio with grill. It also comes with a golf cart which is very useful to move around the resort and go to the beach .
Alvaro S.
2023 年 8 月に 2 泊滞在
10/10
Excellent beautiful place and safe
Brendaliz S.
2023 年 8 月に 2 泊滞在
10/10
Great space and location. Would recommend
Chet D.
2023 年 8 月に 2 泊滞在
10/10
Property is very well maintained. Better than you may see in the website. Very good spot in the neighborhood. Very calm and pretty. Only inconvenient was that master’s a/c doesn’t cool enough. We received a refund. But for the rest we spend a very nice weekend.
Yelitza C.
2023 年 6 月に 3 泊滞在
8/10
Victor
10/10
Great villa and great location, will be renting again shortly!
Patricia S.
2020 年 4 月に 11 泊滞在
8/10
Great Villa, Fantastic location.
Needs maintenance - low water pressure; water heater not working properly, had to be replaced - was not; faucet to remove sand not working.
No one present to receive and explain house logistics,
Antonio R.
2019 年 8 月に 9 泊滞在
8/10
We love going to Dorado and the neighborhood. When we checked in the house was very warm and the a/c in the bedrooms weren’t working properly. Cable and wifi was down the whole wknd.