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"Overall is very nice"

"Clean room. Perfect location."

"I recently stayed at Hotel Gracery Shinjuku and had a fun, unique experience overall. The hotel is located right in the middle of the red-light district, which turned out to be very lively, touristic, and entertaining. The iconic Godzilla head is definitely a highlight and adds a cool, memorable touch to the area. The room itself was on the smaller side, which is pretty typical for Tokyo, but it wasn’t too bad for a short stay. It had everything we needed and was comfortable enough. Check-in was smooth and efficient, and we were able to speak with staff easily, which made the process feel seamless. One downside was that we weren’t able to access the Godzilla head viewing area since it was closed during our stay, which was a bit disappointing. Despite being in the red-light district, the area felt surprisingly safe and was very convenient, close to plenty of restaurants, shopping, and public transportation. While I’m not sure I would choose to stay here again, I’m glad we experienced it. It definitely added a fun and different element to our trip."

"So close to many stations, hotel was beautiful and spacious, and staff is amazing"

"Needed to check out 1 day earlier and staff did not help. "

"We have stayed here several times and find the hotel to be quite a convenient location, very close to the train station, several shopping centers, the 7-11 and Lawson are right across the street and Family Mart is on the 2nd floor of the property, and lots of places to eat. Also allows you to control the temperature of the room with AC and heat. The hotel is nice, rooms are clean and staff is very helpful and pleasant. We enjoy the breakfast buffet which has a selection of Japanese, American or continental dishes. The Tokyo Skytree is a nice view in the evening and is a nice walk. "

"Best coffee in Tokyo in lobby Toilets amazing Tip , pull bed away from wall to stop climbing over wife in the middle of the night "

"Hotel and room very clean. Central location with train station close by, lots of shopping across from the hotel and surrounding areas, lots of restaurants. I will definitely stay here again if I come back to Japan. "

"We were traveling as a family. Our experience was not good. Hotel location is great, walking distance to Ginza, subway, restaurants etc. Stuff is good. However, hotel is older than it looks on the photos. There was a smell coming from toilet to our room heavily from the first moment we checked in. Room furniture and bathroom amenities were dusty. Hotel is crowded : breakfast with queue, poor wifi in the room. Also noisy during the night as you hear cars from the streets. Last day, There was a fire alarm early morning and the announcement was only Japanese, all the tourists went to corridor with panic to understand if it is real or not. Minutes later, guests called and walked downstairs to the reception,then they did an English announcement which was really frustrating and frightening experience especially waking up with an alarm. We wont stay there again unfortunately "