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"Location but room was small when having luggage "

"Overall, the hotel was amazing and the staff are super kind."

"Pleasant to stay."

"There were 2 of us and we loved our stay. It was the first day of our Japan trip so we were severely jet lagged and yet the staff was amazing. Not only was our room ready to check in at 10 am (thank you SO much for that!!), but we also thoroughly enjoyed our stay: the location, the rooftop, the hotel, we loved it all. And would go back in a heartbeat. In fact, I’m recommending the hotel to my friends heading to Japan. The rooms aren’t big (that’s Tokyo for you) but it doesn’t matter. I slept like a baby, no interruptions, no noise at all and the staff was really kind. Will definitely go back whenever I go back to Japan"

"Beautiful hotel with very nice staff"

"Close to everything "

"Excellent hotel close to Shinjuku station and lots of dining options. Very friendly and helpful staff who spoke excellent English. "

"I’m not sure what the complaints are about— the property is gorgeous. The rooms are wonderful as well. We booked last minute and were put on the top floor with spacious rooms and complimentary breakfast. Loved it!"

"Great local area. Brilliant views. "