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"Kitchen had absolutely amazing utensil. "

"Staff were very helpful. We had a problem with access to our room door, staff came and fixed it quickly. Great pizza and beer combo on offer for dinner, loved it!"

"Staff excellent, very helpful and very friendly,accommodation had everything we required. Would stay again"

"Our stay at Novotel had its positives, but overall the property is in need of some serious maintenance. The rooms felt quite tired, with noticeable wear and tear throughout. In our room, the windows had black condensation stains, and both the furniture and bathroom looked dated and worn. The facilities, including the pool, also didn’t feel well maintained and could definitely use some attention. On the plus side, the location is excellent, and we really appreciated the kids’ room—it was a great touch for families. Breakfast was decent, and the staff were very attentive and friendly, which made a difference to our experience."

"Immaculately clean room and friendly staff. "

"Pretty run down to be honest, when you book places like rydges you expect the standards to be the same across NZ, was just really old like the whole place a referb is much needed"

"Love that garden"

"We had a suite with jacuzzi bath which was a great addition to the bathroom. Parts of the suite looked a bit run-down, for example the mirror with lots of marks/dents/rust on, but this didn’t hugely affect our overall impression. One of the staff members we interacted with was lovely, helpful an enthusiastic. This is a definitely a nice place to stay in Rotarua and convenient for local attractions if you have a car "

"Easy parking staff were nice"