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"The room was clean, however the bed was rock hard, the pillows were flat, the shower had low pressure and was very slow. However, the main issue during our stay were the functions held on both nights. We were in a room directly below the toilets of the function room. It was very noisy with the constant noise of the toilet flushing, loud noise from heels clonking on the wooden toilet floor and doors banging. Then at the end of the night people walking down the stair and singing/talking loudly outside our room. I would suggest people from the function should be placed in rooms near the function hall. I was extemely dissapointed that this was not the case and as we were up early making the most of of our 2 days stay with a packed itinery; being kept awake by the functions impacted the enjoyment of our break in Yorkshire."

"The breakfast menu was all fresh and the parking was secure and made our stay in York so much easier"

"Food was the best I've tasted in a long time, buffet breakfast was amazing. So much choice and all completely fresh. Staff were superb, couldn't do enough and went above and beyond. Hotel was gorgeous, unfortunately though we never got a chance to go in the pool or spa. Room was nice, nothing special. Downside to the room for us was the bed. It was a very firm mattress so just too hard for us, we didnt sleep great the 3 nights we stayed. However despite the bed we will 100% stay here again just the the fact everything else was amazing."

"The hotel itself was as per the photos although we (5 friends in separate rooms) were not prepared for the noise. There were hen parties staying so late night noise and my room although I asked for a quiet location on booking months ago was at the front of the hotel and late night revellers and noisy passers by did not afford me a good sleep for the 2 nights we were there. We booked this hotel as it's not in the busy part of York so it's disappointing. I didn't use the bar or breakfast because it was so busy. I've stayed at Indigo in Liverpool previously and had no problems, also last time my credit card details were taken but no charge activated. This time its showing as pending online and I'm struggling to get to speak to someone to get it removed, which I was told it would be on leaving if not used. Its a shame as this stay will be remembered for the wrong reasons"

"2rd stay at this hotel. Refused upgrade said not available. Had to argue for a 1 1/2 hour late checkout we did get a one hour late( why not give the extra 1/2 hour we asked for. No free parking mentioned. We never ate at this hotel too expensive. The bar is small and difficult to find a seat except spillover in hall. Bar staff were very nice but to busy to talk and drinks were crazy expensive. The bathroom sink only produced scalding hot water or cold.😡 For a five star we expected better service"

"Beautiful setting and hotel. There were some very strange noises in the night"

"Would have been better if there was more vegan food in the breakfast. "

"All good at the hotel, good sized rooms and quiet. Staff very helpful and great location."

"Enjoyed the whole stay. Room, staff, breakfast all excellent "