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「False informatiom saying they are at 10 kms from Rila Monastery, but you must round the mountain and you must do 120 kms to arrive... what kind of fraud it is? It is to much!!!」

「The breakfast offer at this hotel is very limited. There are only five set options available, all of which contain a large amount of bread. For guests who cannot consume gluten, this means that they cannot have a proper, satisfying breakfast. No alternative choices are provided apart from these five predefined breakfast sets. For a hotel with four stars, this is not really appropriate. Another issue was that in the room, which was supposed to be non-smoking, there were clear signs of recent...

「nice and cool」

「This hotel has everything, t they have thought of every single detail from baby food in the restaurant, robes for children and adults, to kids indoor play area supervised 9am to 10pm... and you can leave your child while having breakfast or dinner. Very well organized, great pools and food, walking to trails in the forest. My kids didn't want to leave」

「Spa is very well 」

「Very good included spa facilities. Good to have an on-site ski shop and shuttle bus. Dining facilities and food were very good, breakfast was tasty and in plentiful supply and variety, the half board evening meal was excellent - particularly the deserts. Convenient nearby parking. Staff generally polite and helpful. Room facilities like safe and fridge were welcome. However we would have liked to have had ordinary (black) tea and milk in the room and maybe hot chocolate sachets and a coffee...

「Great stay in a place with the best of natural springs and pool options - multiple pools, indoor and outdoor, hot and cool water, fantastic spa experience! The staff was very helpful and accommodating. Excellent experience, highly recommended!」

「Out side pool is fine But In side spa was dirty water Shower equipment didn’t working 」