4/10 (不満)
Dzung
小さなお子様連れの家族旅行
2025 年 12 月 1 日
気になった点 : スタッフとサービス
We recently stayed at Dreams Flor and, unfortunately, had a very distressing experience regarding our son’s dairy allergy. Despite informing the staff at the beginning of every meal — and even having them write down his allergy on a slip of paper to give directly to the chef — the kitchen still failed to take the necessary precautions on three separate occasions in three different on-site restaurants.
1st incident: Our son was served mashed potatoes that contained dairy.
2nd incident: His salmon was topped with pesto butter.
3rd incident: Butter was mixed into his corn, and this time we caught it only after he had already eaten some and began reacting. This incident led to us having to give him Zyrtec to manage the symptoms.
We caught the first two mistakes before he consumed them, but the third one resulted in a real reaction — something no parent should have to experience on vacation, especially after repeatedly communicating dietary restrictions.
When we brought all of this to management, instead of acknowledging the pattern of negligence, they implied that we must have given him something else, which was both untrue and upsetting.
To be fair, our butler was genuinely caring, attentive, and did everything within their control to support us. Unfortunately, the attention to detail from the kitchens and restaurant staff was as consistently lacking, making every mealtime a source of anxiety. If you or your children have food allergies, please be extremely cautious.
Dzung
2025 年 11 月に 6 泊滞在
