Extremely underwhelmed. Difficult to check in, once we finally were able our bags were missing. Rooms were very clean, linens were fresh. Bed is very firm. The most disappointing part of the trip for us was the food. Zero flavor, restaurants closed. A lot of construction noise.
Mikyla
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Megan
2025 年 7 月 16 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Easy trip and good food
Megan
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Kasey Nicole
2025 年 7 月 16 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I thoroughly enjoyed my time at the resort. The customer service, from the moment I arrived to the time I departed, was top tier. All of the staff members were friendly and extremely helpful. The only downside was not being able to enjoy the beach because of the seaweed. I will return in the future.
Kasey Nicole
2025 年 6 月に 5 泊滞在
10/10 (非常に良い)
Eniola Halimat
カップルで旅行
2025 年 7 月 15 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was beautiful, the staff were welcoming and the service was phenomenal. Everyone was friendly and made sure we had a great vacation.
Eniola Halimat
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Keli
グループ旅行
2025 年 7 月 15 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Just got back from a girls trip. We stayed 4 nights and had a fantastic time. I love that you can have a quiet pool experience with a lazy river or you can be at the pool party. The entertainment staff is fantastic and so fun. We had a great time with all the staff actually. Great time to go, didn’t wait long for a drink. We ate at the grill and the French restaurant, both were amazing. If you’re not in the mood to get dressed up, the food cart has amazing hamburgers. Breakfast buffet had every option you could possibly imagine. Entertainment in the evening was fun. They would do a DJ or a band and then they also would have entertainment. I will be back!!!
Keli
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Patrick
カップルで旅行
2025 年 7 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The place was clean and staff were friendly
Patrick
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Evelyn
2025 年 7 月 14 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
10/10 Just Stunning ..
Evelyn
2025 年 7 月に 6 泊滞在
2/10 (非常に不満)
Iryna
グループ旅行
2025 年 7 月 13 日
気になった点 : 清潔度、設備とサービス
**Awful Experience at This Hotel**
I recently stayed at this hotel, and I can't emphasize enough how disappointing it was. First off, there was poop on the hotel room balcony, which is simply unacceptable and not something you expect when checking in.
The beach was completely overrun with seaweed, making it unusable. We couldn't enjoy any of the beach amenities, and the foul smell permeated the entire resort, ruining any chance of relaxation.
The only highlight of our stay was breakfast at Kitchen Table, which was decent. Unfortunately, the rest of the food was bland and uninspired. To make matters worse, you have to make dinner reservations well in advance, and even then, the service was excruciatingly slow. There were no buffet options, which felt very limiting.
Lastly, the staff at both the spa and reception were unfriendly and unhelpful, which added to our overall frustration. I would not recommend this hotel to anyone looking for a pleasant stay. Save yourself the trouble and find somewhere else!
Iryna
2025 年 7 月に 3 泊滞在
8/10 (良い)
Shannon
カップルで旅行
2025 年 7 月 13 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property was nice, clean and had a nice variety of food options. The best restaurants seemed to be closed on the busiest days, so plan ahead for food options. The beach and grounds were pleasant and not overly crowded. We celebrated our anniversary here, I would return in the future.
Shannon
2025 年 6 月に 4 泊滞在
10/10 (非常に良い)
Cheryl
カップルで旅行
2025 年 7 月 12 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Overall, the property exceeded our expectations. Our room was impeccable and we enjoyed the private rooftop with plunge pool. Our pool didn’t work two days during our stay because the water evaporated; we did call to have it fixed, but it didn’t get done before we checked out. It didn’t bother us too badly, but it would’ve been nice had the staff made more of an effort to clean the pool and fill it with water. Nonetheless, the restaurants were very good for the most part. The breakfast buffet, Italian restaurant, and French restaurant were our favorites. We didn’t try them all (10 total restaurants on property), but we found The Grill and Spice (Asian) to be mediocre at best. The activities and pools were outstanding. The staff… out of this world! It was a very peaceful vacation and we look forward to a future stay. I highly recommend using the hotel’s driving service to/from the airport. It’s totally worth it.
Cheryl
2025 年 7 月に 6 泊滞在
10/10 (非常に良い)
John
カップルで旅行
2025 年 7 月 12 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellence was a great choice of resort for our trip to Cancun. The staff were all friendly, and the food was amazing.
John
2025 年 6 月に 7 泊滞在
10/10 (非常に良い)
Nina
グループ旅行
2025 年 7 月 12 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Resort was beautiful! Rooms are kept very clean! 2 to 3 times a day. Every night they had something scheduled, either karaoke, a show, dancing, silent disco, etc
Nina
2025 年 6 月に 4 泊滞在
10/10 (非常に良い)
Ahmed
カップルで旅行
2025 年 7 月 11 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Every thing was perfect except the beach and bad smell coming from the seaweed
Ahmed
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Chijioke
カップルで旅行
2025 年 7 月 11 日
良かった点 : 施設のコンディションと設備
気になった点 : 設備とサービス
Property is nice
Chijioke
2025 年 7 月に 5 泊滞在
10/10 (非常に良い)
Miguel
2025 年 7 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great!
Miguel
2025 年 7 月に 7 泊滞在
10/10 (非常に良い)
R
カップルで旅行
2025 年 7 月 10 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent Hospitality.
R
2025 年 7 月に 5 泊滞在
8/10 (良い)
Frank、Cliffside Park
カップルで旅行
2025 年 7 月 10 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was clean, the towel swans were a nice touch. The staff are friendly and very attentive, the service was very fast and on time. The beach needs more frequent cleaning, there was too much seaweed for us to even approach the water.
Frank
2025 年 6 月に 3 泊滞在
8/10 (良い)
Odalis
カップルで旅行
2025 年 7 月 10 日
良かった点 : 清潔度
We went to an Excellence in Punta Cana and absolutely loved it which is why we chose to stay at another Excellence in Mexico. We went in with really high expectations. From the moment we checked in we could tell it just wasn’t at the same level. The person that checked us in wasn’t as friendly as we would have hoped to welcome us. The property itself was nice but wasn’t a big fan of the layout especially surrounding the pools. The food was hit or miss. The entertainment at night was really good (i.e. burlesque show and Mexico night). Overall the experience was ok but I don’t think I would return to this property in particular.
Odalis
2025 年 6 月に 5 泊滞在
10/10 (非常に良い)
Sandra
2025 年 7 月 7 日
Absolutely outstanding time
Sandra
2025 年 7 月に 2 泊滞在
10/10 (非常に良い)
Daniel
2025 年 7 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very friendly and helpful
Daniel
2025 年 6 月に 5 泊滞在
10/10 (非常に良い)
Grady
カップルで旅行
2025 年 7 月 7 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellence did everything right!
Grady
2025 年 6 月に 7 泊滞在
10/10 (非常に良い)
Jonniece
カップルで旅行, グループ旅行
2025 年 7 月 7 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
This property was clean, the attention to detail was outstanding, and the employees were the kindest people! We loved the size of the pools, the service, and the food!!! Just a heads up, if you dine in the French restaurant, men must wear pants, shorts are not allowed. Every dish we tried throughout our stay we liked! Each night the shows and events were fun and lively. The talent from the employees was so good. We would definitely recommend staying here and we will be back.
Jonniece
2025 年 7 月に 3 泊滞在
6/10 (普通)
Yudiet Perez
2025 年 7 月 5 日
良かった点 : 施設のコンディションと設備
I personally won’t come back to this property , it’s not that bad but not 9+ reviews . Línea
Yudiet Perez
2025 年 6 月に 4 泊滞在
6/10 (普通)
jonathan
2025 年 7 月 1 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Resort was great but bummer spent additional 700 for upgrade to club room and then going to magna and they ran out of tomawalk steak for a dinner then breakfast had no space by magna one morning.
jonathan
2025 年 5 月に 7 泊滞在
6/10 (普通)
Ozge
カップルで旅行
2025 年 6 月 30 日
良かった点 : 清潔度
気になった点 : 設備とサービス
Pretty much 0 entertainment. Beyond boring. Maybe great for very very elderly folk but if you want any entertainment to watch or music to listen to, possibly even move hour body dont go. Food and drinks are good. Gym was decent. Also soap dispensers were always empty at every bathroom. Which makes me question to rest of the sanitary condition if everyone leaves without washing hands. We wont be back.