Find all hotels by Occidental in Puerto del Carmen

"Staff were friendly and helpful at reception on both arrival and departure. Breakfast had plenty of variety and was regularly replenished. The room was cleaned daily."

"My parents really enjoy their stay each time we book Cinco Plaza for them, they had a large apartment with two balconies, the apartment was spotless, the staff are really friendly, beautiful sea view, they are booked again to stay in February "

"Excellent hotel, Staff were amazing, and catered to our needs! We emailed requesting a ground floor room due to disability, and was arranged, Rooms are immaculate, The grounds are well maintained, Would def return to this hotel as we enjoyed ourselves so much "

"Close to everything and rooms comfortable "

"Accommodation satisfactory, clean. Only downside of the apartments complex Is all the stairs….. not recommended for disability or elderly who struggle with stairs and especially a lot of them. "

"We sadly only stayed for one night for my partners birthday, but we had a great time and would definitely come back. The hotel was clean, the pool was gorgeous and swimmable in November! Staff were super friendly, helpful and easy to talk to. The beach is just across the road, great location, only 20 minutes from the airport. The strip is another 20 minutes down the road, well connected by local buses. Cannot fault this place! "

"Rooms were fantastically lean excellent staff food was fabulous "

"Great time had. Their greatest asset is their staff. All warm and welcoming. Couldn’t do enough for you. Remembered me and my drink preference from a year ago! Don’t know how to they do it. Food options were more limited this time. But more space for more guests. Still excellent food though. Room was lovely. Very comfortable beds and spacious. Grounds very clean. Very clean through out. Towels seemed to be changed every day. Chocolate on pillow at night was nice. Will be returning a few times next year. Can’t wait! "

"The staff were very helpful and courteous. The room was cleaned every day and the food was lovely. "