Does Hotel Puerto Palace have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Hotel Puerto Palace?

As of Aug 11, 2025, prices found for a 1-night stay for 2 adults at Hotel Puerto Palace on Sep 3, 2025 start from ￥17,975, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Puerto Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerto Palace?

Self parking is free at this property.

What time is check-in at Hotel Puerto Palace?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Where is Hotel Puerto Palace located?

This family-friendly Puerto de la Cruz hotel is located near the beach, within a 10-minute walk of Taoro Park and Parque canino Taoro Can. La Vola and Garden Beach are also within 15 minutes.

Hotel Puerto Palace Reviews, Deals & Photos 2025

About the neighborhood

Located in Puerto de la Cruz, Hotel Puerto Palace is near theme parks and near the beach. San Telmo Promenade and Dock of Puerto de la Cruz are worth checking out if an activity is on the agenda, while those looking for area attractions can visit La Vola and Jardin Aquatico. Traveling with kids? Consider Botanical Gardens and Pueblo Chico Theme Park. Discover the area's water adventures with fishing nearby, or enjoy the great outdoors with hiking/biking trails.

Visit our Puerto de la Cruz travel guide

8/10 Good

Jean Pierre

Jul 24, 2025

Liked: Cleanliness, staff & service, amenities

The hotel is located a bit to far from the city center

Stayed 8 nights in Jul 2025

8/10 Good

Andrea

May 1, 2025

Liked: Cleanliness, staff & service, room comfort

Nice stay

Nice garden and swimming pool complex. Room are hold but big and great views

Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Mar 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel, I had a nice room and I enjoyed the breakfast. Staff pleasant and helpful. I'll be staying again next year.

Stayed 2 nights in Jan 2025

8/10 Good

Brian

Apr 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great staff, nice big property

beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.

Stayed 3 nights in Apr 2025

10/10 Excellent

Alberte

Mar 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chill pool area

Great room with balcony, big bed and bathroom. The pool area was nice and a bar where they served food and drinks. Close to the city center and nice view of mountains and the sea

Stayed 4 nights in Mar 2025

8/10 Good

Matthew James Edward

Feb 17, 2025

Liked: Cleanliness, staff & service, amenities

Nice hotel, but absolutely nothing to do locally

Stayed 4 nights in Feb 2025

10/10 Excellent

Allison jane

Sep 29, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back

Stayed 10 nights in Sep 2024

10/10 Excellent

Martina

Jul 22, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel

Stayed 14 nights in Jul 2023

10/10 Excellent

Mihai

Nov 18, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

All is beautiful!

Stayed 3 nights in Nov 2024

10/10 Excellent

Xiaoyi

Aug 20, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good hotel, kids friendly

Stayed 12 nights in Aug 2023

10/10 Excellent

Jim

Oct 15, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place

Stayed 1 night in Oct 2022

10/10 Excellent

Emmanuel

Dec 21, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!

Stayed 3 nights in Dec 2023

10/10 Excellent

Sigrún

Jun 4, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Stayed 3 nights in Jun 2024

10/10 Excellent

Augustina

Jun 18, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment

Stayed 4 nights in Jun 2024

10/10 Excellent

Jenny

Jul 20, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo traveller

Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.

Stayed 3 nights in Jun 2022

8/10 Good

Tomas

Dec 16, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Great pool area. WIFI not really up to par in the room. Scetchy.

Stayed 5 nights in Dec 2023

10/10 Excellent

jesus

Nov 8, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The ac control button is limited to four settings and the top setting is just ok.

6/10 Okay

Jane

Nov 8, 2024

Liked: Cleanliness, room comfort

Disliked: Staff & service

Dated hotel on outskirts of town.

The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town. The swimming pool area is lovely and well maintained and the main attraction to the property. They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.

Stayed 2 nights in Nov 2024

8/10 Good

Jonas

Dec 23, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No so bad at all.

Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.

Stayed 9 nights in Dec 2023

10/10 Excellent

Jacqueline

Aug 2, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, wonderful staff.

Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area. Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned. Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.

Stayed 16 nights in Jul 2022

10/10 Excellent

Verified traveler

Jan 15, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with a wonderful area inside!

Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.

Stayed 9 nights in Jan 2024

10/10 Excellent

Marc-André

Jul 15, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Très propre. Bon repas. Belles installations. Bien situé. Stationnement à proximité.

Stayed 8 nights in Jul 2025

10/10 Excellent

Oscar Yubero

Jul 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jul 2025

8/10 Good

Paulino

Jul 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo excelente con respecto a servicios como buffet, piscina, instalaciones del hotel, música en vivo, personal calificado y muy atentos. Única incomodidad, el mal funcionamiento del aire acondicionado en la habitación.

Stayed 1 night in Jul 2025

10/10 Excellent

Justino

Jun 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Se puede mejorar las ofertas en lo comestible se refiere,está un poco limitado se puede brindar una mejor oferta creando más .

Stayed 2 nights in Jun 2025

Members save 10% or more on over 100,000 hotels worldwide when you’re signed in

Hotel Puerto Palace

Choose dates to view prices

Photo gallery for Hotel Puerto Palace

Reviews

Popular amenities

Room options

View all photos for Standard Single Room

Standard Single Room

Highlights

View all photos for Standard Triple Room

Standard Triple Room

Highlights

View all photos for Economy Triple Room

Economy Triple Room

Highlights

View all photos for Standard Double Room

Standard Double Room

Highlights

View all photos for Economy Double Room (2 adults + 1 child)

Economy Double Room (2 adults + 1 child)

Highlights

View all photos for Family Room (2 adults, 2 children)

Family Room (2 adults, 2 children)

Highlights

View all photos for Family Room (3 adults and 1 child)

Family Room (3 adults and 1 child)

Highlights

View all photos for Double Room Single Use

Double Room Single Use

Highlights

View all photos for Standard Single Room, Sea View

Standard Single Room, Sea View

Highlights

View all photos for Standard Single Room, Pool View

Standard Single Room, Pool View

Highlights

View all photos for Double Room Single Use, Pool View

Double Room Single Use, Pool View

Highlights

View all photos for Economy Double Room

Economy Double Room

Highlights

View all photos for Double Room Single Use, Sea View

Double Room Single Use, Sea View

Highlights

View all photos for Family Room (3 adults)

Family Room (3 adults)

Highlights

View all photos for Double Room, Pool View

Double Room, Pool View

Highlights

View all photos for Double Room, Sea View

Double Room, Sea View

Highlights

View all photos for Triple Room, Sea View

Triple Room, Sea View

Highlights

View all photos for Triple Room, Pool View

Triple Room, Pool View

Highlights

View all photos for Double Room, Pool View (2 adults and 1 child)

Double Room, Pool View (2 adults and 1 child)

Highlights

View all photos for Double Room, Sea View (2 adults and 1 child)

Double Room, Sea View (2 adults and 1 child)

Highlights

View all photos for Standard Room (2 adults and 1 child)

Standard Room (2 adults and 1 child)

Highlights

View all photos for Family Room (4 adults)

Family Room (4 adults)

Highlights

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Hotel Puerto Palace

Languages