Find hotels near Piasa Park, Alton from ￥11,630

"So, front desk guy was friendly. Got to my room and was exhausted. Pulled down the blankets and see black body hair all in sheets and even something else I had no idea what it was. First time opening door to room it appeared clean until I pulled down the sheets. Pillows were very old, flat, stained 3 across. I just slept ontop of comforter with my own throw. Then when i was sitting there watching T.V a giant bug crawled across the ceiling. I tried to check out early as possible and talk with an employee butb when I went to the front desk aroubd 5 am it said ring bell for assistance. Well.... there was no bell.... no employee to be found...I srood there for minutes saying hello with no reply...so I left my room key on front desk and left. "

"The room was great with an amazing view of the Arch. Only complaint is the road noise even on the 6th floor. The room was right next to a fairly busy road and you heard it all night long. Especially the Dodge Chargers when they would get into the short tunnel area. They all want to hear their own exhaust. "

"Location was phenomenal! We enjoyed our breakfast each morning, and the staff was very hospitable and kind! We loved the view from our room. "

"Staff was friendly and courteous going out of their way to satisfy you. Breakfast was the only downfall."

"The breakfast was delicious and all support staff were terrific. The bathroom was a little dirty and the towel handle was just sitting on the wall mount and fell off the moment i first dried my hands. Wasnt a big deal but was odd. It was a very busy weekend for them and i understand that not all things can take priority. Overall 5 stars!"

"I accidentally left my jacket in my room that had quite a bit of cash in the pocket. When I realized it was left about 5 hours after we left I contacted the front desk and the housekeeping manager and the hotel manager. Nobody returned my calls or email. I called back multiple times asking for help. Bottom line is they don’t care about their guests and the housekeeping team clearly has dishonest employees on staff.I recommend you do NOT stay here."

"clean room"

"The breakfast and the room were fine, but the cleaning staff left us with completely empty shampoo and body wash dispensers in the shower, and even the hand soap for the sink was completely empty when we got there. Not even a plain bar of soap could be found. It was late when we got there, and we were so tired from traveling all day that we went right to bed. The staff did absolutely nothing to make sure we had a stocked room, and didn’t even ask us how our stay was when we checked out early the next morning. We probably didn’t smell too good, since we didn’t have any soap for our morning shower, so it’s even worse that they didn’t even ask if everything was ok. While I was checking out, I hesitated after he said good day to me, then I waited another few seconds to see if the man at the desk was going to ask me how our stay was, but when he didn’t I just bid him a good day and walked out. We will not be returning to Crown Plaza St Louis Airport on our future travels through St Louis (which is often)"

"The room was very clean and the staff were kind and helpful."