From the beginning, communication via WhatsApp with the owner, Jonathan, was excellent.Place was exactly as pictured. This is not a Ritz Carlton - its an Ecolodge in the woods. A few mosquitoes, but what else do you expect? We also got to see Toucans there while in nature and sitting on hammock style swings :) In terms of laundry, Jimena did our laundry for 10/large bag.Fans worked (in Dec) - no AC needed. The day 2 Jungle Tour w/ breakfast for 35 per person was great for our group of 9 (ages 14-55) - and going up river was an adventure. For the excursion, make sure to wear closed toed water shoes, and if you can, ensure your daypack is waterproof. Our 2 guides were "Mr. Anderson" - 17 yr old, and his friend - they made the excursion very enjoyable. He discussed the plants on the properties, etc, and we had 3 dogs (including one that was almost blind), follow us most of the way.Breakfast / Dinner - standard fare - breakfast - juices/eggs/etc, costa rican rice, etc. Dinner: as our group all ate chicken, he grilled chicken for us (after Chef William reached out before the trip asking for allergies) -he also cooks fish, etc - as you wish. It was nice to have a 'chill day' at the resort.Pro - Excellent comm and friendly staff, clean rooms. Great views! Cons - NOT resort fault - but the road to get there is definitely bumpy/offroad - be prepared! Rooms had sparse furniture (would be nice for 1 table), no shampoo, and very dim lighting in room.