I will start off by saying that the apartment is lovely. The photos of the property are quite accurate. However, the devil is in the details, especially for a vacation home that is priced on the premium end of the spectrum. From the outset, the apartment smelled moldy. Our disappointing stay, and the tepid concern of the property management company, is detailed below.
Upon check in at the apartment, we noticed that the supposedly keypad-accessed sidewalk door to the building's inner courtyard, was not functioning and open to anyone. This persisted for the first two days of our stay. The inner courtyard is *very* poorly lit and the unlocked street door represented a legitimate security concern. A key fob was delivered by the management company later, but only after I spoke to them about the unacceptable first night of our stay. The door was fixed one day later.
There was rain in Paris the first night. As my wife and I attempted to go to bed after a long day of sightseeing, we recoiled as we laid down on water-soaked pillows, damp sheets, and mattresses that were wet under the pillows. As we looked up, we saw water streams (at least a dozen) running from the ceiling, down the wall, and onto the bed that was pushed flush to the wall. Characteristic paint and drywall damage confirmed what I was thinking: this has been going on for quite some time, recognized or not. This is why the apartment smells moldy.
We put three of our few bath towels on the floor to absorb the rain, and I slept on an extremely uncomfortable couch in the living room. That night, and the next morning, I reached out to Homeaway and the apartment managers to inform them about our night. They sent "the maid" that day to change the linens. The mattresses, from what I could tell, were not changed. The smelly towels on the floor were not collected by the maid, and we placed them in the bidet. I twice reminded the managers to remove these towels when they sent the maid service, to no avail. We also requested a working floor fan to replace the broken one, but this was never delivered.
I still feel like a full night's price should be refunded to me due to the very unusual circumstance of having a soaked bed in such a premium property. Instead, the managers offer one third of a night's cost, since we "got the issue [wet bed, moldy smell everywhere] only in 1 bedroom." As a prospective renter, you must decide if this is reasonable. I have photos, but I cannot put them in the review.