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"The TEN-YU was an exceptional experience. The staff recieve you as if you just arrived home. The whole ambience is of relaxation and de stressing. Enjoyed a fabulous aromatherapy massage at the onsite AnSpa, which was in the most serene location. The Tepanyaki dinner was something else!! Beautifully prepared starters and delicious cuts of the best Kobe beef. We were able to unwind immediately from a long trip and made it a stay i will never forget!!!"

"Great place to stay nice rooms comfortable beds great restaurants at hotel close to attractions and amusement park friendly staff will stay again when im in town"

"Really cool hotel with amazing history. Was a super unique experience. Onsen was nice too! "

"Great staff members and hotel is very clean. Wish there are more amenities such as gym, kids room and more private onsens. Love the stay and view, located in a great accessible location to the cable car and bus station. Lots of parking lot spots too. "

"Cool hotel near to Kawaguchi station with FOC shuttle buses to many tourist spots Breakfast choice Japanese or Western "

"I liked the view when eating breakfast here specially during the high visibility of the mountain. "

"Great location and experience. "

"Amazing staff. "

"The staff was friendly and the breakfast beautifully presented and delicious. The bed linens were old and there was a moldy smell in the main rooms. The toilet seat functions were intermittent and the heater was loud so that we had to turn it off. The property could use some updating."