Find hotels near Outward Hounds, Stoke-on-Trent from ￥10,961

"Clean rooms, great hosts who were very attentive. Lovely food and a lovely pub too."

"Breakfast was good; however, they can’t cope when it’s busy. They are lacking in the areas of cleanliness and customer service. When we initially checked in, we were given a dirty room with dirty bedding and dirty mirrors. You could see that no one had bothered to check or even clean the room. The remote control was cello-taped at the back, and the batteries kept moving out of place. The telephone itself was damaged. I tried to call using my cellphone, but no one answered. The hair dryer was another disaster. We complained about the room, and the next day you could see the difference when we walked in—it was like a different room. The cleaner did an amazing job cleaning the room and changing the bedding. The lady at reception the next day was nice, and the maintenance lady was also very kind and helpful. They are the people who made a difference. They put a new phone in the room and provided a new remote. I just wish all staff were as consistent as the reception lady, the maintenance lady, and the cleaner. It’s sad that they are excellent at their jobs, but a few bad apples ruin it all. At breakfast, we were made to wait for more than 6 minutes just for someone to assign us a table, and they were not busy. The young lady just looked at us, ignored us, and did not even acknowledge us. She disappeared for about 6 minutes; after that, she told us we could go and sit down."

"Modern, clean room. Friendly staff, easy parking and great breakfast. "

"Another lovely 2 night stay here. Room was a good size. Kettle with tea and coffee, a decent shower with wash amenities. Beautifully peaceful at night due to being quite rural. Lovely staff and breakfast os delicious 😋 "

"Breakfast was lovely."

"Nice hotel good buffet breakfast "

"Amazing stay, the hotel was lovely, spa incredible and food was superb! Will definitely return to this spa hotel "

"The house hadn’t been cleaned properly, there was thick dust on every surface in the bedrooms, the carpets hadn’t been hoovered, we were missing a duvet on one of the beds and we didn’t have enough towels. There was an ashtray in the garden full of cigarettes ends from the previous occupants. There’s no mirrors in the bedrooms and the bathroom mirrors have no plug sockets making it awkward for anyone using hairdryers. I would not recommend this property to anyone."

"Lovely break from the city in peaceful well maintained grounds. The property is very large and i suspect more accustomed to large gatherings, with lots of comfortable furnishings and a games room to entertain. A great time was had and the hoat was friendly and professional - many thanks, we all had a great stay."