8/10 (良い)
宿泊されたお客様
2016 年 6 月 20 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
Amazing venue but may be not going back...
It was last minute plan change from my usual stay in old hall not too far from this hotel, just being curious to find another one. Not so sure was that a right decision, Building is beautiful and amazing gland entrance and big room, however, the service is not that good. Bistro is full of student part timers, not many choice for break fast, a bit shaby as high grade hotel.
My sister who does not live in UK did not have the idea of having a cold croissant for breakfast put it to toaster which she should not, and got told off. Mmmmmm...I tried to ask to switch off the taster as soon as she did it, (because there was a sign, said bread only, in same moment as she put the croissant in, we realized it will burn...) but they are busy to chat and did not do anything. So, did not feel to take blame for that, yet said little sorry to be polite, when we leave the table, angry manager did not give us any smile and said "at least you did not burn the place down". I was not expecting that...
Also, Bathroom door fixture has broken, and noisy wedding people come back room midnight and you can hear absolutely anything, sound insulation need to be done.
Overall, despite amazing reception staff, I can give them only 3star, not more. Shame it could be 5star for a hardware, software need to be trained.
