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"The Onsen is what we came for 10/10. The staff was polite and helpful. The dinner and breakfast buffet was great. Definitely coming back! Mahalo nui loa for the wonderful experience staying here. Mahalo Nui loa Hakone we miss you already!"

"Amazing Onsen and theme park"

"A really unique hotel with a gorgeous view of the lake! We enjoyed the grounds, architecture, and an amazing breakfast and tea at the restaurants on the property. A special and convenient location in this area."

"Clean rooms, helpful staff. Great breakfast. We didnt manage to use the spa."

"I had a wonderful stay here for one night. I wish I could have stayed longer! The hotel amenities are wonderful, staff is beyond hospitable, and room was fabulous. "

"Great location, immense views, excellent facilities and staff. Can't fault it."

"Clean and amazing views. They have drinks and snacks there for you which is great. Check in was fine but had to call a few times to get through to verify my ID (there’s no staff on site, so virtual check in with codes to access the room). Great location and would definitely recommend. You are paying a premium in April for the views but as a special treat it’s so worth it. We sat in the private onsen and sauna for hours! "

"I loved this hotel. It has a shuttle from the Kawaguchicko Station. It was so convenient the restaurants and not far from the lake. The staff was helpful and the breakfast was delicious!"

"Amazing stay. Photos don’t do this justices. It is a beautiful, luxury accommodation with amazing food, beautiful views, lots of space and amenities. We had a wonderful time and will be back"