「I checked in late but the staff was very helpful and accommodating. I got the room that I booked with the amazing unobstructed view of the river. I had some laundry and it was done at a very cheap price. The room was neat and clean, the terrace is large and private, bed is very comfortable and the bathroom is large and newly renovated. The staff is really caring, attentive and went above and beyond to make my stay enjoyable. 」
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Dear Najwa and Merna,
I wanted to take a moment to express my heartfelt gratitude for the exceptional service you provided during my stay at the Hotel YOU Cairo Nile View. Your attentiveness, professionalism, and warm hospitality made my experience truly memorable.
Thank you for going above and beyond to ensure everything was perfect. Your efforts did not go unnoticed, and I deeply appreciate your dedication.
I wish you all the best in your careers and hope to see you again during my next...
「I booked an apartment with a kitchen, but ended up with a room without one.
There was no explanation for the different room until I pointed it out.
The windows in the room had no glass, just iron bars and a wooden door.
They didn't close properly, so I could hear the noise outside (it's right in front of the bus terminal) all night.
And the heating in the room was broken, so it was cold and I couldn't sleep.
The staff asked me to wait a few minutes, but made me wait tens of minutes.
Please...
