This is the best experience we have had with a VRBO rental yet. The location and townhouse were wonderful.
This complex is run by a rather large company. They manage the entire complex of condos and townhouses like they were hotel rooms. A very smart move. I called the manager before booking and was impressed with his professional and open responses to everything I had to say.
The location couldn't be beat. No more Kissimmee for me! It was so easy to get to SeaWorld, Disney, Highway 4, Publix, etc. Twice we went to Aquatica, back to the townhouse to change, then went back to SeaWorld since it was only a 9-minute drive.
This townhouse was clean, well appointed, and functional. We were impressed that the appliances were all top-of-the-line Cuisinart rather than the usual cheapest-you-can-find ones that are common in rentals. The furnishings were very nice, too. We had no complaints at all about the townhouse itself.
Management was always quick to respond to problems & requests within 24 hours. They had trash collection and repairmen running around every day to take care of things quickly.
The reason I deduct one star is for the initial check-in process:
1: The contract I was given to sign was not exactly like the one that was shown on-line. There was an extra clause at the bottom that said my credit card would be billed $500 for damages, whether or not I actually did any damage. This shocked me, and if I had been travelling alone rather than with a family I probably would have walked away at that. But I trusted that probably they meant _if_ I did any damage, and indeed that is how things turned out. It has been two weeks since we left and this charge has not shown up on my credit card.
2: We were given an inventory of the townhouse and told we were responsible for everything on that list, and we had two hours to report any damage to the unit or would be accepting its current condition. We had a bad experience previously with a landlord who blamed us for pre-existing problems, so this made me nervous. I counted the inventory and inspected the townhouse -- which too nearly two hours -- and ended up reporting about 50 discrepancies in inventory and damage to the unit. None of this negatively impacted the stay, but the burden was unreasonable. They should know the inventory of the unit, not ask me to take it or pay for what's missing.
Overall, though, it was the best, and for a long trip I would not hesitate to go back