We have message the property management team here approximately 25 times since the day of our arrival. We stayed eight days. Air conditioning downstairs did not work but upstairs was freezing. The pool heater never worked one single day, and the lights in the pool also went out, there were outlets hanging out of the wall that children were able to touch. The master bathroom had bugs all over the counter and bathtub. The downstairs floors were so dirty our feet were black within a matter of two hours. I did give them multiple chances from Friday until this Friday to respond to me or call me every time I got the same automated message , it said this has been expedited to our manager. He will reach out to you who is still to this day has not we stayed out of the home as long as we could just only sleep there. We also had to buy new sheets from Walmart because they were also dirty . We also purchased many cleaning supplies.
Jodi K.
2022 年 11 月に 8 泊滞在
2/10
Several. Attempts to property manager, wrong manager was listed. Several things in home were broken. Dirty, no what pictures showed on interner. Communication was terrible. Please contact
Amy K.
2021 年 7 月に 7 泊滞在
2/10
Terrible, Terrible. Nothing like picture. Customer service was awful. 92 degrees for 3 days before we get air fixed. Pool was NEVER fixed. Service manager for property didnt even work for company anymore. Game room in garage was just a storage unit for 2 junk refrigerators and broken game tables. No return calls from management.
Amy K.
2021 年 7 月に 7 泊滞在
8/10
Great quiet location with several nice amenities near Walmart, gift shops, restaurants and Disney parks. Our family of 12 had plenty of room in this house.
Erica S.
2021 年 6 月に 7 泊滞在
8/10
Excellent house for a multi-family vacation. Our only negative was a couple of the bed were dirty but we washed the sheets and it was fixed. The house and pool were great. We know now though even in the 90 degree heat the pool gets cold especially after the pool is filled and shocked by maintenance. The neighborhood pool and water slides were a highlight for my kids! Overall we loved it very much and it was a great location.