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"I was supposed to meet a family member here, but their flight was canceled and could no longer meet me here in Japan. I needed to cancel this reservation because of this disappointing turn of events. I messaged the hotel staff during the window of time necessary to cancel without late-cancellation fees, however the staff did not respond to me until after that window had passed, and would not budge on their policy of charging me for the entire stay. I was very unimpressed by their business ethics...

"It’s really close to the airport and very convenient"

"Ocean view room and near seaside attractions. "

"This is a fantastic hotel. Great front desk staff, great onsen, and a really good location right by Kumamoto station. From here you can catch the tram into the city centre."

"Ok"

"This was a pleasant hotel once we found it! If you put in Simonosekiosakaya into any maps or uber app to get a taxi it does not recognise it. The name of the hotel is Osakaya so please use that when searching- although that also did not work on some apps so we had to find it on the map ourselves. This spoilt our first day and we wasted nearly an hour! Lovely views from our spacious room"

"Good for kids. "

"Very restful and peaceful stay. Will gladly book another stay in the future. Staff was very polite and friendly as well as helpful. Location is convenient. Everything I needed was in walking distance."

"施設は全体的に清潔感があって過ごしやすかったです。"

"The hotel is conveniently located within walking distance from the railway station. Shopping arcade,a mall and a temple are all within walking distance. The room is clean, spacious and the provision of a air purifier has added value to the hotel. Bus services provided by Nishitetsu and Kitakyushu city allow one to travel easily to other major towns."

"The breakfast was VERY high quality. Staff was friendly, place was very clean, and the AC worked pretty well. Lots of choices for food items at breakfast, two restaurants near by, and a Seven-Elevem not too far away. Also the subway isn't too far away I can't recommend this place enough!"

"Wonderful Onsen bath, friendly staff and yummy bowl of ramen compliments of the hotel. "