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"Room was very clean and of a good size. Staff were very polite and professional. Location of the hotel right across the road from Nagano station. Lots of shopping and eateries nearby. "

"This is an excellent place to stay in Nagano. It’s a short walk from Nagano Station and a short train or bus ride away to most places you’ll want to see. The staff is extremely helpful and friendly, the hotel is quiet, and there are laundry facilities and onsen onsite. Highly recommend!"

"Very close to Nagano station, nice size room. Very clean and staff very helpful. "

"The room was clean, the staff was great, and we loved the hot springs. I would recommend staying here."

"Clean room, comfy bed, super close to Nagano station, courteous staff, breakfast at hotel was Japaneese style and very good, 7-11 by hotel."

"Efficent service and clean room."

"We stayed in the Standard Double Room, Non Smoking (No Extra Bed, 18 sqm). The room was clean, practical, and slightly more spacious than typical business hotels. The bathroom had a small bath tub, which is customary, and a humidifier was provided where you add your own water before switching it on. Amenities such as coffee, toothbrushes, and combs were available at the lobby’s self-service corner. Check in was smooth and the hotel already had our Expedia reservations prepared. As with most Japanese hotels, copies of our passports were taken during registration. The hotel also provides coin laundry facilities along with vending machines for drinks and beer. The location is convenient, a short walk from Matsumoto Station and within walking distance to Matsumoto Castle. While there is a shopping mall right beside the hotel, it is currently closed. The nearest active mall is further south, closer to the bus terminal. Overall, Richmond Hotel Matsumoto provided a comfortable stay in a well connected part of the city."

"Hotel is connected to Nagano station, which makes it super easy for travel. The rooms are clean and well equipped. Mine had a great view. I also enjoyed the breakfast and service. Highly recommend! "

"Onsen is a major attraction. Staff is very cordial and professional. Breakfast has various western and Japanese dishes."