Find Luxury Hotels in Novi, MI

"Something has changed and I will not be coming back. They put me in an ADA room with 2 queens when I had reserve a king suite & no answer to the front desk 2 separate times on the phone; was kept up until 3 am from multiple drunk people slamming doors and having a big party; when attempting to nap the following day housekeeping staff was yelling in a foreign language at the top of their lungs for at least 2 hours outside of my room to where I opened the door and asked them to stop yelling so I could sleep - they stopped 5 minutes and Resumed. Again no answer when calling the front desk. The bath was barely large enough to take a bath. I ordered food at restaurants and was charged for room service each time because I chose to take something to go. On departure the front desk said thank you for staying and never once asked how my stay was. It might as well have been a motel and I’ve never been happier to check out. Never coming back"

"Staff was nice but my room wasn’t clean properly."

"The main amenities were broken, pool and hot tub, which is why we booked this stay. The place didn’t have any carts to use to load our items. Breakfast was great though, i loved the selections and the layout of the place was awesome. The room wasn’t super clean in the bathroom, looked like leftover sticker gems like a heart and glitter on the floor and when i wiped the ground the towel was black. The shower curtain didn’t hold any water in the shower so the whole floor was soaked and the fan for ventilation didn’t work so it was extremely hot to shower, and the toilet wouldn’t stop running for 6 hours while we left. it kept randomly running new water it was odd. our neighbors across the hall screamed almost all night. the beds and blankets and pillows were awesome and the set up of the room was cool. the view of the trash can wasn’t very nice but it was still fun. "

"Highly recommend this hotel. The rooms are spacious and love the connection via stairs to the atrium area that offers pool, hot tub, pool table and ping pong table. There is a poolside bar, but this was not open during our visit. We enjoyed dinner in the restaurant and food/staff were excellent. Also used the workout facility - very nice. This property exceeded our expectations and was a highlight of our trip."

"Great room, excellent location."

"Cealn and great staff "