Ratings based on 1,696 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 26, 2020
Comment from Hotel Management
May 27, 2020 by C, Hotel Management
Hello! Thank you so much for staying with us! We truly appreciate your feedback! Please come again!
by A verified traveler
Posted May 26, 2020
by A verified traveler
Posted May 17, 2020
Comment from Hotel Management
May 21, 2020 by C, Hotel Management
Hello! Thank you so much for staying with us! We are so glad you enjoyed your stay! We hope to see you again soon!
by A verified traveler
Posted May 14, 2020
The description of the room was 2 double beds and a sofa bed. The room had only 2 double beds no sofa.
Comment from Hotel Management
May 18, 2020 by Ed Covino, GM, Hotel Management
Dear Guest,
Thank you for sharing this experience with us. I apologize for the room description error on the website. I understand how such a mistake can cause an uncomfortable stay.
If you have the opportunity, I hope that you will share the website that has this mistake, I checked Expedia, and their description does not list this type of room with a sofa bed. I also checked Hilton.com. That also does not list the error.
Thank you again for bringing this to our attention. I hope to hear from you so that I may correct the mistake.
Very Best Regards,
Ed Covino
General Manager
by A verified traveler from Middletown, NY
Posted May 12, 2020
The property was great, the check in however was not. I traveled almost 2 hours to get there with my family for Mother’s Day with our dinner. I explained this to the young lady at check in when she asked for my ID and I realized I left it in my other car. I showed her the email with reservations for the 2 rooms and a picture of my license I had in my phone along with the credit card I used for the reservation. I understand the Hotel policy of have ing the actual ID, but she did not care whatsoever and did not make any suggestions. I finally thought of switching everything to my wife’s name since she had her license and got the rooms. No help to her.
by A verified traveler
Posted May 6, 2020
Comment from Hotel Management
May 8, 2020 by Ed, Hotel Management
Hi,
Thank you so much for staying with us and letting us serve you during your stay in Yonkers!
My staff and I are so happy that we were able to accommodate you and please you so well.
Thank you for your feedback, we hope to see you again when you are in the area!
Very Best Regards,
Ed Covino
General Manager
The Hampton Inn & Suites
Yonkers, NY
by A verified traveler
Posted Apr 17, 2020
Comment from Hotel Management
May 11, 2020 by C, Hotel Management
Hello! Thank you for staying with us and providing feedback! Please come again :)
by A verified traveler
Posted Apr 16, 2020
Comment from Hotel Management
Apr 24, 2020 by C, Hotel Management
Hello! Thank you so much for staying with us! We are so glad you enjoyed your stay with us! Please come again!
by A verified traveler
Posted Mar 8, 2020
by A verified traveler
Posted Mar 8, 2020
Everything was amazing staff was very helpful and felt peace throughout my whole stay
