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"Nice property in beautiful area. Free underground parking. Convenient to shops and cafes. NOTL restaurant patio was great for Sunday brunch. We were a family of 3 women in a double room. Beds were comfortable. Nice bathroom, but with only 2 hooks for towels and 1 tiny towel rack. No drawers for clothes, and only a closet with 2 shelves and room to hang about 10 items. Lighting was dark throughout the room. Couldn’t read in bed. "

"We spent the August long weekend at this hotel. This is our forth stay at the Charles Inn in the last two years and will we will definitely come back again. We usually stay in the Premium rooms, which are more expensive than the Deluxe and Petite Rooms. As it goes, you get what you pay for. We love the Premium rooms, especially, the one we stayed in this time. It had "a walk-out balcony with stunning views of the golf course." Thank you to the staff for honouring our request! Overall, the hotel staff is extremely professional, friendly and efficient. No issues with the check-in and check-out, in-room services, etc. The location is very convenient as you can walk along Queen street in the morning when there are no crowds; and when it gets busy, you can rent right at the hotel or hike or play golf. Thank you, everyone, who made our stay a wonderful experience! "

"We had a very nice stay and would recommend. "

"The room was very clean and well kept. The staff was attentive and very friendly. We are already planning another trip to the area and will stay at Kent. Incredible experience!!"

"The breakfast was better than the typical included breakfast."

"Lovely view of harbor. Staff tried very hard to meet every request."

"Clean and spacious rooms"

"We had an awesome time at Colonel Butler Best Western. We were celebrating our 50th wedding anniversary and they had a bottle of champagne waiting for us. They made our special day very special. The room was small but very clean and the breakfast was good too."

"Room felt like home. Common areas were spacious and lively. Breakfast amazing! Nice pantry area with tea/coffee. Rentable bikes. Wonderful bike ride to Niagara on the lake!"