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"Room was spotless and all amenities were always filled. Staff was extremely courteous and I had no communication issues despite not speaking Japanese. The FamilyMart on the first floor was very convenient. "

"Everything was great"

"Rooms very small. "

"it was great "

"Excellent service, very clean room, helpful staff. Also a very good breakfast buffet. "

"I stayed there for a week. Room was clean. Bill prepared breakfast every morning. He greeted every customer at the restaurant and gave us a tray for breakfast buffet. His customer service was beyond my expectations. I would stay again when I visit Tokyo. "

"We are eternally grateful to the Kichijoji Excel Hotel Tokyu, for they went above and beyond to search and find our forgotten and beloved personal item, and helped us with its delivery. "

"立地も良く館内も綺麗に整っていましたが、何よりも従業員さんの対応が素晴らしかったです。フロントスタッフは外国出身のかたが多いのかなと思いますが、そのなかでもチェンさんという女性の方はチェックイン/アウトの際や外出の際に荷物を預けたりする際もとても対応が丁寧でハキハキと対応していただき好印象でした。"

"Our room might’ve honestly had mold because there were purple spots on the wall"