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"Staff were all lovely, and very willing to help. They understood English very well and we're able to communicate to a good standard. The hotel is a brief walk from the Karuizawa train station, so it is in a desirable location for weary travellers. The room and bedding are comfortable, and an average size. The only negative I have is the use of keys for your room door. An upgrade to key cards would be something to consider for the future, and may also stop the need for handing in your key each time you exit the building (which I'm guessing is because of the key cutting service close by?)"

"Nice neighborhood near the train station. Hotel room had adequate space. The breakfast was simple but adequate."

"Large rooms, kind staff. Amazing price"

"The hotel itself is excellent! We loved our stay. It’s perfect if you’re looking for a relaxing stay surrounded by natural beauty. Only downside is there aren’t many amenities within walking distance besides a little tourist area. There is easy access to the local bus if you don’t mind spending 30 minutes going into town. "

"Good price for a clean hotel that was near the train station and the outlet mall. Pretty good breakfast included. Staff are very friendly and helpful. "

"The rooms were very clean spacious."

"Very nice "

"The staff were outstanding. They were very attentive and focused on the guests, anticipating what wse needed."

"Wonderful place to stay. Excellent food, staff and onsen! Will definitely stay again."