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"Very good good and helpful staff"

"I enjoyed staying at this hotel as it felt like you were "

"The room was wonderful and the tatami mat area was great to journal in!! We loved the rooftop view of Mt. Fuji and would stay again! ;)"

"Amazing experience with the onsen next door and it’s included for the stay, breakfast is great and the view of Mt Fuji is fantastic, clean room and facilities, I can surely recommend this to family and friends."

"Great breakfast. Different options in building A and building B. Suitable for different preferences. One of the best breakfast amongst Japanese hotels 🏨 😋 "

"Traditional Japanese style hotel in a great location on the lakeside. Room (after we changed) was spacious but very outdated in terms of technology. No USB sockets, very old TVs (not that we used them). We would have been fine with all of this, but the service and attitude of the staff (mainly the men) at the front desk was disrespectful. In general, we felt uncomfortable that for every request for a service like the onsen or massage we were required to pay in advance as if we were a pair of thieves."

"This was a clean hotel The laundry is old and the dryer doesn’t work too well The location was a but far for us from the station but we liked it’s proximity to Fuji"

"We couldn’t try the breakfast because it was fully booked. The hotel has self-service laundry facilities available. The staffs are helpful and polite."

"Breakfast good. Spa was terrible. A sheet departing tables and the entire time staff was loud. On the phone talking SO loudly I finally had to tell them to please be quiet. The elevator kept pinging every 10 seconds. It was a real shame . It was expensive and was shocked at how loud and rude the female on the phone was. Most the Japanese people have been lovely. Not this one. "